Top critical review
5 people found this helpful
cracked dryer drum within 2 years
on June 9, 2013
We purchased this dryer (Samsung DV210AGW) new in August 2011, it has had light use since it is in a 2 person household, nonetheless we have just found that the metal dryer drum has cracked, creating a gap which catches our clothes as they tumble. We are advised by Samsung that the dryer had only a one year warranty, so no repair or replacement has been offered. We believe this is a design defect or a defect in the materials chosen by Samsung and should be repaired or replaced. I will be slow to buy samsung products in the future if this is their quality.A FURTHER NOTE, AFTER MORE DISCUSSIONS WITH SAMSUNG, THEY HAVE AGREED TO REPAIR THE DEFECT EVEN THOUGH THE DRYER IS BEYOND THE 1 YEAR WARRANTY. MY CUDOS TO SAMSUNG. ONCE I GOT TO THE RIGHT PEOPLE AT SAMSUNG THEY ACCEPTED RESPONSIBILITY WITHOUT ARGUMENT AND AGREED TO CORRECT THE PROBLEM. IF I COULD FIGURE OUT HOW TO CHANGE MY RATING I WOULD GO TO 3 STARS OR REMOVE THIS POST FROM THE WEBSITE.