Most helpful critical review
23 of 30 people found the following review helpful
AVOID THIS SELLER!!!! BAD EXPERIENCE!!!!
on February 1, 2012
This experience was a nightmare. Never again will I purchase anything other than a book or DVD on Amazon. I originally ordered a washer and dryer from Seller (HCcost) for a total of $1,441. The day before delivery was to be made, seller added $500 in fees to the price. I cancelled order and items were never delivered. Seller called me and threatened me to try to get me to keep the order. Seller finally agreed to provide a FULL REFUND. Actual refund was only $693. They charged me $748 cancellation fee on a $1,441 order! Amazon denied my appeal. A couple of things people should know....1) Amazon is not the seller, they merely connect buyers and sellers 2) Amazon appears to manipulate the ratings of sellers by allowing sellers to respond to bad ratings. The bad ratings are then removed from the calculation of the seller's overall rating. 3) The first product review I wrote was REMOVED BY AMAZON. Screen said, "your product review has been removed". When I called Amazon to complain, the representative told me that they do not remove reviews and that only the people that write reviews can do so. Clearly this is dishonest. Amazon appears to manipulate the ratings and review process to keep sellers ratings as high as possible so that Amazon can continue to generate fees on transactions. Low ratings = Lower Fees for Amazon. It's a scam. I don't trust Amazon anymore. I ultimately bought my washer and dryer from Best Buy and had a GREAT experience with them. Other buyers should do the same.