Customer Reviews

169 Reviews
5 star:
4 star:
3 star:
2 star:
1 star:
Average Customer Review
Share your thoughts with other customers
Create your own review

The most helpful favorable review
The most helpful critical review

320 of 344 people found the following review helpful
5.0 out of 5 stars The Epic 4G might just win this.
I have been playing around with both phones and because I belong to Sprint for the rest of my life's tenure, I shall let you know that these are the two best phones available in the market but let's compare which is better at what.

Appearance - The Evo 4G does not have a slide-out QWERTY keypad like the Epic. The Epic despite the keyboard is about an ounce...
Published on August 31, 2010 by Harkanwar Anand

87 of 98 people found the following review helpful
3.0 out of 5 stars 10 Days with the Epic and the Evo
The initial plan was for me to upgrade to the Epic and my mom to the Evo (family plan) That way I got to get hands on with both phones and make my decision. Unfortunately, ma wasn't eligible for an upgrade so my master plan was foiled. Damn you Sprint, Obviously with the Evo being out of stock everywhere.. I was happy to get the Epic, since it was the phone I was leaning...
Published on September 25, 2010 by Eric Martin

‹ Previous | 16 7 817 | Next ›
Most Helpful First | Newest First

1 of 1 people found the following review helpful
4.0 out of 5 stars Like the phone - unhappy with the pricing, October 5, 2010
Amazon Customer (Weston, Florida United States) - See all my reviews
Verified Purchase(What's this?)
The phone is fast and responsive - definately a step up from the G1 that I previously owned.
I am not happy at all with the Amazon pricing. The phone dropped $50 in price 7 days after I ordered it (4 days after I received the phone). Amazon is unwilling to refund the difference or do anything at all to my satisfaction. Had I known the price would drop, I would have been perfectly willing to wait the 7 days.

Had a ordered from Amazon wirelessly rather than Amazon they would have been willing to help me.
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No

1 of 1 people found the following review helpful
4.0 out of 5 stars Almost great, but..., September 3, 2010
This review is from: Samsung Epic 4G Android Phone (Sprint) (Wireless Phone)
I bought one from Sprint because I couldn't wait the extra several weeks to save $50 on Amazon. I've been waiting for this phone for a loong time.
+ Numeric row on physical keyboard makes real note and contact entry much faster. I've used Palm Treo's for years for this reason. Little shifting.
- Buttons are not raised enough to prevent bumping the wrong keys. Hard little bumps like the Treo or blackberry keyboards are as easy to type on as this monster, so the size was wasted due to bad choice of keys. I'm thinking of putting glue bumps on there already.
+ Great display
- Battery only lasts if you are very careful with what you use and enable, and charge often. Phone gets hot when recharging, and once even overheated and shut down due to the back side being on a foam couch (and in a skin) while recharging. For something that needs to be plugged in constantly, the charge connector is finiky and in the wrong place (top). Expect to buy a couple of extra chargers, one for every place you want to park it.
+ Android apps! Yay! Free coolness! Some seriously great stuff.
- Sprint wants $30/Mo to enable the wifi hotspot feature, which only works as well as the local signal strength. For example, don't pick the phone up and use it while streaming music over the hot spot, it will drop out.
-+ Will improve somewhat once they get 2.2 on it.
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No

3 of 4 people found the following review helpful
3.0 out of 5 stars Great phone, but with too many bugs., May 16, 2011
This review is from: Samsung Epic 4G Android Phone (Sprint) (Wireless Phone)
Well I started off with a free LG Optimus an it was constantly mistyping and crashing. I moved to the Epic..thinking...well you get what you pay lets get a good phone that might actually last a year or two. I have good things to say abou the Epic but some bad ones and bad stuff about the Operating System/ or firmware. The first thing I noticed, that many average people haven't is that the date is cutt off. I use the date alot, which pops up on the screensaver. It's always Monday May ___ and then does show the time. Major bug. Then the bluetooth voice dialer. Since most people that buy nice phones, probably use the bluetooth...maybe it would be nice to have a volume control??? there is no setting for volume, and like the last phone it says "please speak now" at sucha a low volume that you aren't quite sure what she's saying, especially when driving. Then when you dial and it repeats what you dialed ...again you can't hear what's going on, so when it misdials, bad bad bad....oh wait...I does have a volume control..but it's only after you hit voicedial and you have to manually raise the volume with the external volume controls and when you are loses the setting. Ok let me take a break from the bad and let you know that this is a really nice phone, receptive, set up well. Great graphics and sound. keyboard is good nice is is a bit big...but it has always been a good thing for me...movies and music run great..
ok now more bad... The gallery app started failing almost immediately...the pics would completely dissapear...i rebooted and started taking pics..and again...a few days and poof they are gone....angry birds starts not working and not popping up when started. After a bit i did some internet searching and there is a folder that I found the pics in...but they are no longer in the gallery. Angry birds which is a basic app, which i love, never stays up long enough to get through three or 4 screens. Might be Rovios fault some, but the phone seems buggy...not sure most other games work fine. oh also on the Good side, the battery does fairly well for as much as you get, huge screen and app and phone, not bad for battery life, but as with most of these new smartphones, you have to get used to chargeing more often. ok..back to the bad...the chat/ texting feature..that comes with the phone is really nice...except when you get a pic...all pics show up sideways annnd so you flip the phone..and #$$#*() it flips sideways again...and again...and again... OK HELLOOOO???? we pay 200 for a nice phone and you guys haven't seen all these bugs??? The industry is in a hurry to get these phone out and sell em as the latest competition to the iphone, and they want to get the money rolling in and catch up with the updates later?? not good business.. ok go onto or the samsung Epic forums and both places the actuall foum on the Epics is constant complaints on the Epic...everyone constantly asks for the 2.3 Gingerbread update that is supposed to fix most everything now. AND on these forums, they have moved the main forum where everyone the you have to search for it..and they dont get bad press. Meanwhile we pay for a nice phone with bugs. Ok so these are my main complaints...I honestly like the phone but this is my second andriod phone now...and the Lg and now Samsung Epic are giving me a bad picture here....i was going to pay the early terminations on all three of my phones and Sprint convinced me not to...for a deal on the i think in a year...I'm going to cancell and get an Iphone..because it Works. Advice, dont get the Epic or any phone without Gingerbread (Andriod) 2.3... Make them give you a phone that is worth the money you spend and one sided contract you have to sign.
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No

3 of 4 people found the following review helpful
2.0 out of 5 stars Lots of glitches, April 5, 2011
This review is from: Samsung Epic 4G Android Phone (Sprint) (Wireless Phone)
Before I start the review, let me preface it by saying that I ordered this phone through Amazon and had no problems with ordering or delivery. Let me also say that I would rate this phone 5 stars when it functions. The problem is that it doesn't function properly often enough.

I bought this phone in November after doing a lot of research into smartphones. I was previously an ATT customer, and my wife has had an Iphone for several years. I personally think the Iphone is overpriced and decided to make my first smartphone an android. The features that I was looking for were a nice screen, slide out keyboard, and I also liked Sprint's price plan. The phone delivers in abundance on those aspects.

I received the phone and was quickly impressed by all it could do. I began installing apps at a rapid pace. The first problem I noticed was during the first couple of weeks. The phone froze up and I had to open the back cover, take out the battery, and put it back in to reboot it. It didn't happen very often, and being new to smartphones I thought that all smartphones had this issue. As the weeks went on, it started happening more and more often. There were no patterns to it either. Sometimes it would be in my pocket for hours and I would take it out to find it frozen. Other times, it would be charging while I slept. I would wake up to find it frozen and uncharged. It began to happen on a daily basis and be quite a pain. I did some research on the internet and found some forums where others described similar problems. They mentioned doing a factory data reset, and some found success. I found this option in the menu, and did it. I decided to only install apps that were fairly well known, and had many good reviews (i.e. yelp, opentable, pandora) This seemed to help for about 3 days, and then the freezing problems started again.

Sometime in January, I was running some errands and the phone froze again. I happened to be near a Sprint store so I brought it into them in the frozen state. They had me leave it for a couple of hours to run some "diagnostics". When I picked it up, they said they just did a factory data reset. I'm not sure why it took a couple of hours, because it only took a couple of minutes when I did the exact same thing. They asked if I had Android Task Killer installed, which I did. They said that was most likely the cause. I asked them if it happened again, could I have it replaced as I have the equipment repair/replacement option on my plan? They said only if I brought it in frozen and did not have any apps installed other than what's on there from the reset. What good is having a smartphone if it can't run apps? After this reset it began working a little better, and would only freeze a couple of times a week, instead of daily. My wife had a baby and things became pretty hectic, so the phone problems slipped down my priority list. I also learned that by pressing the volume, power, and camera buttons at the same time, I could reboot it without removing the battery.

A couple of weeks ago, I received the over the air update to 2.2. I hoped this would solve some of the problems I was having. I was very wrong. The freezing issues started happening daily or even several times a day. When I would reboot the phone, it would have 40-50% less battery life than before it froze. It is also constantly shutting itself off for no reason. Yesterday, I did another factory data reset and will wait and see how it goes. So far it hasn't frozen, but it has shut itself down while it was charging. I don't have time to wait for it to freeze and then run over to the Sprint store, but if I have the opportunity I will. Hopefully they will be willing to just replace it. If not, than Sprint will have lost a customer for life.
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No

3 of 4 people found the following review helpful
2.0 out of 5 stars Great hardware, but Samsung needs to get updates out quicker., January 6, 2011
This review is from: Samsung Epic 4G Android Phone (Sprint) (Wireless Phone)
This is my first smartphone. I purchased it on launch day (August 31), so I've had four months to play with it. I'll review its strengths and weaknesses in a few categories:

AWESOME! Apple's iPhone 4 screen is sharp, but nothing beats the super-dark blacks and vibrant colors of a Super AMOLED. 4 inches is perfect too -- it's not too big to fit in a jeans pocket

Very well done, with an excellent layout. It occasionally misses a keystroke, though.

I almost never take my Canon PowerShot to parties anymore. The still photo quality in good light is awesome, but photos in low light with flash look a little bit muddy and noisy. Plenty good enough. Video quality is awesome -- you'll definitely have no need for a Flip camcorder if you're carrying the Epic.

I have used Sprint for 10 years, but only with flip phones. Call quality is pretty good, and I almost never drop a call. The earpiece is a little buzzy at high volumes. The 3G is excellent everywhere I go -- I live in Houston, TX, but it also works great in Austin, DFW, and Seattle. 4G is spotty and it'll suck the daylights out of your battery if you keep it turned on when not in a 4G area.

It usually lasts a whole day with moderate usage. Turn off GPS, Wifi, and 4G if you're not using them to save juice.

Android rocks; there are over 100,000 apps to choose from. However, sometimes the Epic lags a little when scrolling through the menus. Which brings me to my biggest beef about the Epic: As of 1/6/2011, Froyo has still not been released on the Epic, or any other Samsung Galaxy S phones in the US. The EVO has had Froyo since August.

The hardware (especially the screen) is great, but the spotty 4G network and Samsung's poor software support leave me somewhat lukewarm. Take a look at Motorola and HTC Android phones instead. However -- the Epic is a lot of fun to use, and it sure beats a flip phone!

Update (1/25/11): Samsung still hasn't released Froyo. I rooted the phone, and I installed the TrulyEpic Rebirth ROM, which is based on a leaked version of Froyo. Everything is much smoother now, and the GPS locks within 4 foot accuracy. However, the rooting process is not for the faint of heart and there's a chance you may brick the phone. The average Joe shouldn't have to do this to get a properly updated phone. Thus, I reduced the rating to two stars. If you want a phone with a keyboard, get the new EVO Shift instead.
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No

3 of 4 people found the following review helpful
2.0 out of 5 stars High hopes, but poor battery life and other flaws doom this phone, November 20, 2010
This review is from: Samsung Epic 4G Android Phone (Sprint) (Wireless Phone)
I've been with T-Mobile now for a few years, and I read some pretty cool things about the Samsung Epic, so my wife and I each gave one a shot under Sprint's 30 day "test drive." Long and short -- the Epic didn't live up to what we were hoping for, and we ended up sticking with T-Mobile (and got the T-Mobile G2). (Note -- neither of us work for either company, and have absolutely no connection or dedication to either company.) Here are our pros and cons on the Epic:

-- Brilliant, eye-catching screen. Super AMOLED is incredible. This is one area where the Epic is a little nicer than the T-Mobile G2. (The Epic screen is a little over-saturated, and the G2 renders colors a little more naturally, but all in all, the Epic has a great screen.)

-- Physical keyboard has a lot of useful keys; all four capacitative buttons from front face of phone are duplicated on the keyboard. Dedicated row of number keys is nice.

-- Sprint 4G (when you can get it, and you're not concerned about burning up the battery) is very fast.

-- TERRIBLE, TERRIBLE battery life (even after exchanging for a different phone and battery). I could never get more than 8-10 hours of standby/use under very average use; a few days I didn't even make it through the day. (I use my phone for basic business emailing, infrequent texting, and occasional web-browsing when bored.) I even did extensive internet research on how to improve battery life, and pretty much every idea I found involved disabling or shutting off every feature that makes the Epic useful/fun/cool. And don't even think about using the fancy Sprint 4G too much -- that drains the Epic's battery faster than anything (which is a little annoying, given that you pay $10/line/month for the 4G.) What's the point of having a phone where you can't use anything on it??? The battery life issues are by far the most common complaint I have seen re: the Epic, and my experience was no different. (By point of contrast, in my second day of use with the T-Mo G2, I got 24 hours of typical standby/use. For me, that is an acceptable battery life for one of these high-powered smartphones.)

-- Painfully slow charger. The Epic took over 4 hours to go from 15-20% power to full charge. (Again, only by point of contrast, my G2 recharges in about 2 hrs. I've read that Samsungs in general don't charge very fast.)

-- A little pricey. The Epic is $250 after the $100 contrast, you can get other Android phones on other carriers for $150-200. When you are dealing with two phones, as we were, the $100-$200 difference isn't chump change.

-- Still no Android 2.2 for any Samsung phone!!! (On every other Android phone, OS 2.2 has been out for months. Again, Samsung phones are typically behind on the OS updates.) That means no Flash support, so a lot of webpages will have blanks or unplayable embeds. On a similar point, Samsung doesn't use straight Android -- they have their own overlay operating system on top of the Android layout. (I've read this is what slows down the OS updates.) I didn't like the Samsung overlay OS; much prefer the plain Android. The Samsung overlay OS is bloated and not particularly intuitive, and I believe slows this phone down. Android OS ain't broke, don't try and fix it Samsung! Just give us 2.2 Froyo!

-- The phone is a little bulky. The weight was good on the Epic (noticeably lighter than the T-Mobile G2), but the Epic is larger in size. I really feel like Epic exceeded the sweet spot in terms of its size. The Epic was also little "plasticky" (compared with a lot of brushed metal on the G2), but that does probably help out the Epic with the weight.

-- Sprint 4G is not particularly functional. This is not a complaint about the Epic per se, but is nevertheless relevant to this phone. As I noted above, when you get the Epic, you must pay $10/month/line for Sprint 4G. (That $10/month over a two year contract is $240, and nearly $500 on two lines!!) In the three weeks that I tried the Epic, I used the 4G service *maybe* 5 times (my wife even less). Why? First, battery life, as noted above. You can't leave the 4G radio on th Epic on all the time, b/c it will halve your battery life. Second, the process of getting on Sprint 4G is clunky -- you have to first turn on the 4G radio, then wait for it to connect, and then (if it actually connects), got to the browser and pull up the webpage. By point of contrast, with my T-Mo G2, the phone will automatically connect to the higher speed, 4G T-Mobile network if it is available. Thus, you don't have to take all the additional steps as with the Sprint phones. In just one week of use of the G2, I've actually gotten to make use of T-Mo's 4G network more than in the three weeks I had the Epic. (I know Sprint's 4G is technically supposed to be faster than T-Mo 4G HSPA+, but not by much (we tested the Epic and the G2 side by side), and when you account for the unfunctionality of the Sprint 4G, it's simply not worth it.)

Hope this helps those of you who are out there shopping around.
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No

3 of 4 people found the following review helpful
5.0 out of 5 stars Finally another android phone with 5-row keyboard., September 3, 2010
Vargas "Limitlis" (Los Angeles, CA United States) - See all my reviews
This review is from: Samsung Epic 4G Android Phone (Sprint) (Wireless Phone)
Well what else can be said that hasn't been already....
- The Super Amoled screen is just amazing, although now on day 3 with my phone I already have a dead pixel(I wonder if that would merit a hardware replacement any thoughts?) It's tiny i know but still bugs me especially since I've only had it for a few days.

- The keyboard is very roomy, though(like any phone) it takes getting used to. Coming from a T-mobile G1 I could text pretty quickly without ever having to look down at the keyboard. I hope I can get to the same level with this phone.

Some major(for me) gripes that I've had with the phone so far:
- When using the supplied cable to charge from a usb port(except for the supplied wall-usb charger) the phone automatically unmounts the SD card. So for example while playing music from the phone in my car through the AUX jack... I plug it into my USB car charger using the supplied cable and the music stops. I have to unlock the phone, turn off the usb mass storage and resume the music playing. Hopefully this can be fixed with a software update.

- The 16GB micro SD card is generous in size but really slow being only a class 2. Large transfers to and from PC through USB can take a while. I haven't had any issues with the camera and taking pictures though i haven't yet tried video but I'm sure it'll be fine. And yes I know this is a VERY easily remedied issue. But i thought I should let would-be buyers know.

- Battery(like others have mentioned) isn't the greatest. But keeping the 4G off(especially if your not in a 4G area) and occasionally using the task manager to end apps that you are not and will not be needing for a while, will greatly extend battery life. Also the live wallpapers look AMAZING on the screen but also rapidly drain the battery.

- Battery related... If your running low on battery the phone will not allow you to use the camera. This might be a case where a spare would be useful while on vacation, etc...

- Lock Pattern: I was basically forced to use one with this phone since while in my pocket i felt it get really hot and when i took it out i noticed that it was unlocked and doing all sorts of weird stuff like launching apps and bringing up the long-press menu randomly. Having a lock pattern is good to have anyways but I was kind of hoping that I wouldn't need one. I have fairly large hands but even still, now with the 4" screen writing the unlock pattern is a slower process than it was on my G1. If you have smaller hands I would recommend physically holding the device before purchasing online.

Don't get me wrong I've been waiting for a 5 row keyboard for a while now and I don't regret my purchase at all, i absolutely love this phone.

On a side note I haven't had any issues with Sprint so far, coming from an almost decade long T-mobile customer it was a tough decision switching carriers but their plans and plan features are great so far. Also I haven't had any issues with coverage in the Los Angeles area, I usually keep 4G off though to save battery.

Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No

5 of 7 people found the following review helpful
2.0 out of 5 stars Unfortunately, bad support and well documented GPS bug hold this phone back., November 17, 2010
Verified Purchase(What's this?)
This review is from: Samsung Epic 4G Android Phone (Sprint) (Wireless Phone)
Unfortunately, bad support and well documented GPS bug hold this phone back.

Froyo or Android 2.2 has been long delayed for this phone with the timetable being constantly pushed back until it seems that Gingerbread will be out by the time Froyo appears for the Epic. Samsung software support is extremely slow or nonexistent especially compared the the like of HTC or Motorola.

To cap it off there is an extremely widespread GPS bug present on ALL Galaxy S type phones (Epic is in that family) where the gps cache is buggy and the phone can't achieve or is extremely slow to lock on to GPS satellites. You'll still be able to get a general idea of where you are (30 meters or so) through the cell signal, but forget about navigation and accurate readings. The only way to get around this is through convoluted system settings which should not be touched and only help with the problem, not solve it. The new Froyo coming out so far does not seem to address this issue.

Search around and you'll find a ton of people complaining about this with Samsung refusing to even admit there is a problem.

Other than that, the phone runs great, which is a shame..... The screen is gorgeous, the response is snappy. Its too bad that such a great product is held back by poor support.
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No

4 of 6 people found the following review helpful
5.0 out of 5 stars Excellent phone!, October 14, 2010
This review is from: Samsung Epic 4G Android Phone (Sprint) (Wireless Phone)
I've had this thing for a few weeks now, and I am just loving it. I was looking at this or the EVO (As I'm sure everyone else is), and I ultimately decided on this phone for two reasons:

1. The slide out QWERTY keyboard
2. The AMOLED screen

First, I'll go into the keyboard. It is excellent! I had a friend, a launch Droid user, tell me that I wouldn't use the keyboard often. Actually, he was right. The on-screen Swype keyboard is just excellent for text input. However, I am really glad that I have the option of the physical keyboard. It is much, much better when typing passwords, entering e-mail addresses, or typing anything that requires precision. e.g. Numbers or words that aren't in the dictionary.

Next, the screen: It is gorgeous! I've watched a little TV from my Slingbox and a few movies. The Slingbox is limited by my internet, but the movies... Even less than DVD quality movies look superb on this phone. You'd think you were watching an HD movie. The colors are amazing. However, the most impressive thing to me is the black levels. I'm used to looking at LCD screens, and one of the first things I noticed was that when looking at a blank screen, it is pure black. You can't even tell the screen is on, but it is. It is a true black. This has totally sold me on an AMOLED TV when they become affordable.

I was also really impressed with the video quality. This thing can shoot in 720p video, and it looks really good. I was really interested in buying a Flip video camera or something like it, but the video quality on this phone is excellent, and I no longer see the point in buying a second device to record video.

My only complaints of the phone are in the Android OS. First off, it is very limited in playing Flash content. I'm patiently waiting on the Android 2.2 update, which I hope will allow me to view all Flash content natively, but I don't really know if/what the flash limitations are in Froyo (Android 2.2). At the time I'm writing this review, it appears that Samsung has submitted Froyo to the cellular providers for publishing. We're expecting Froyo to be released for this phone at the end of October 2010.

Next, I'm admittedly a little disappointed with the App Store. There just isn't much going on there. It's a real pain to navigate, and needs a major overhaul. You can view maybe 3-4 apps on screen at once, and there's no efficient way to sort them. You want a game? You can sort it by action, casual, puzzle, etc. That's it. You can't sort by name, number of downloads, publisher... anything really. Really, the best way to find the decent apps is to Google online with your PC and then go to your phone to download the apps.

Even then, the App store feels bare of quality apps. There are a few here and there, but they're definitely hard to find. The extremely poor sorting capabilities of the app store don't help. On the bright side, new apps are being released almost daily, and with the rapidly growing market share of the Android OS, it won't be long before there are tons of quality apps.

Finally, there's the battery. If you've read any other reviews, you had to see this coming! You'll absolutely have to buy a car charger for this phone. I charge mine on my way to work, and on my way home every day.

I will say this: I've had the phone for about four weeks, and it seems like the battery actually gets better when you've used and recharged it a few times. And when I say better, I mean a LOT better. When I first had the phone, it took around four hours to charge. When I went up to the store about an hour ago, I was charging the phone in my car. I gained about five percent battery in eight minutes. That's approximately 2.6 hours to recharge the phone. That's a pretty dramatic increase in charging time. However, I can't accurately testify to this number, as I may have been using the phone more often when I first got it.

Overall, I am very satisfied with the phone, and I highly recommend it.


It just occurred to me that I did not go into any detail on the actual call quality. Obviously, this will be a very important factor to some people. I didn't go into detail because I feel it is adequate, and I bought this phone primarily for the many other functions the phone is capable of.

When not using speakerphone, the call quality is perfectly adequate. However, the quality when using speakerphone is really sub par.

I came from using a Nextel i880, and I am a big user of speakerphone because most calls I make are in a car. I generally set the phone on my center console and talk. When I got this phone, I attempted to do the same thing, but when I'm on the freeway and there is a lot of road noise in my car, I've been told it sounds like I'm talking in a wind tunnel.

The reason for this is that the mic on the speakerphone is VERY sensitive. When I'm at home with no ambient noise, the person on the other end can hear me crystal clear from six feet away. Unfortunately, the sensitive mic picks up everything else as well. I've had to start using a bluetooth headset in my car for clear conversations. Now, if you're driving a car that doesn't have a lot of road noise at high speed, this won't be an issue, but it is definitely something to be aware of before purchasing.


Okay, I've been using this phone for quite a while now, and I've got it all figured out. There are a couple things I want to go into:

1. The Android 2.2 beta has been released. I've got it installed on my phone, and while there are a few bugs, Froyo has a few extra features that make it worthwhile. For one, the web browser is much closer to that of a desktop computer. I can now log in to local hotspots that have the "I Agree" screen, whereas with the stock, these pages wouldn't load at all.

Flash has been a bit of a disappointment though. Flash programs and video are so resource intensive that the phone slows to a screeching halt. I even had the phone completely lock up on me once to where I had to remove the battery and restart. I'm REALLY hoping that this is just a symptom in the beta, because if it isn't, then Flash just isn't really usable on this thing.

2. Battery life. Before I tried out the Froyo beta, I had a user created version of Android loaded on the phone. I can't stress how much better it is than the stock OS. It eliminates the crummy pre-loaded Sprint apps, increases performance, and at the very least DOUBLES battery life. If you're a little tech savvy, this user generated content is far better than Samsung/Sprint's software. Just be aware it voids the warranty if Sprint knows about it.
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No

4 of 6 people found the following review helpful
5.0 out of 5 stars Glad I made the switch...., October 11, 2010
This review is from: Samsung Epic 4G Android Phone (Sprint) (Wireless Phone)
I have had a first generation iPhone for the past few years. I purchased the iPhone when it first came on the scene so due to the expense I have not been interested in purchasing a new cell phone until recently when I saw a commercial advertising Sprint's $69.99 plan. After seeing the pricing I decided to do some research on Sprint phones and soon narrowed down my options to the Evo and the Epic. Based on reviews and having no desire for a physical keyboard, I was actually interested in the Evo. I stopped in to the Sprint Store and played with both the Evo and the Epic and surprisingly I fell in love with the Epic. I loved the screen, the smaller more rounded design, and the keyboard seemed like a nice option for composing long emails without adding to much bulk to the phone. The Evo had a clear crisp screen and the kickstand was a unique feature but it was just too large and too masculine for my taste. I ordered the Epic from a competing website and with a $25 off coupon code I manage to score a sweet deal of $174.99, free shipping. It arrived last week and I have been in love ever since. I am so glad I walked away from my iPhone. Perhaps because this is my first android phone I am not as critical as some, but here are the features I enjoy:
Visual Voicemail: Now I can play voicemails in any order I like, replay, pause, start again. It's very convienient.
The screen: As many have mentioned, it's simply gorgeous and makes you want to turn the phone on and play with it just to look at it.
The keyboard: I have had a touchscreen phone for years but I find myself using the keyboard for longer emails and text messages. It is very easy to adjust to and feels comfortable. I thought I wouldn't use it at all but I actually prefer it.
The apps: I have found many games and apps for free in the android market. It makes the phone experience that much more enjoyable
The sound quality: My phone calls are much clearer than with my iPhone. Nobody sounds muffled. The speakerphone is crisp and clear.
The camera: I already own a 14.1 megapixel cannon camera so I did not purchase this phone for the camera but I was pleasantly surprised to find that it takes decent shots. It's definetly a great backup to have on days where I don't have my camera handy. My iPhone took horible grainy photos that were virtually unusable.
Overall I am in love with the potential of this phone. It is capable of much more than I've mentioned so for a lite user such as myself it's a dream. I'm sure someone interested in multimedia and gaming will find this phone measures up to their high expectations as well.

To be fair, the battery does seem to drain rather quickly but I always plug the phone in when I'm home and I have an extra usb for work where I charge the epic with my laptop so I have not experienced any problems. I would suggest simply being prepared if you purchase this phone. Many reviewers have stated the battery can not be expected to go longer than a day without being charged and they are correct. Search the web for cheap cables and have an extra charger in your car or at your job and you won't have any reason to be dissapointed.

I am enjoying this phone but I am dissapointed with Sprint's network. I knew there was no 4g in my area when I purchased the phone so that is not a problem, but I did expect to have superior 3g connectivity since Sprint has now advanced to 4g. I find the 3g service to be extremely slow. I can not watch Sprint TV without my chosen show stopping every one to two minutes and taking five mintues or longer to load back again. It's a wonderful feature to have if it would work properly. I attribute this to the network not being able to support such an awesome phone.

Overall I am very satisfied with my purchase and more so dissapointed that Sprint is not truly ready for the capability of this device. I am hoping that when I travel I will be able to use more of the awesome features this phone has therby negating the need to tote around a laptop.
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No

‹ Previous | 16 7 817 | Next ›
Most Helpful First | Newest First

This product

Only search this product's reviews
Send us feedback How can we make Amazon Customer Reviews better for you? Let us know here.