Most Helpful Customer Reviews
|
|
31 of 34 people found the following review helpful:
1.0 out of 5 stars
Very low reliability and poor service from Samsung, January 9, 2008
This TV is bright and has fantastic picture quality. It is very easy to setup. My XBOX360, Dish HD, and an upconverting DVD player all looked very nice. I was thrilled with my Christmas purchase until it failed yesterday (yes, less than 3 weeks) with a dark thin horizontal line (about 4mm thick) making a permanent appearance about 2/3rds of the way down. Samsung doesn't cover such a defect claiming it is screen burn-in!!. There is no signal I could put into the system that burns that thin a line (horizontally) at that position on the TV. But Samsung is sticking to its guns saying that is screen burn-in and that it is not covered.
The Samsung customer rep told me that 3 of 5 customers calling with similar problems are Amazon buyers. Given my high satisfaction with other stuff from Amazon, I don't think Amazon is somehow buying seconds. The rep wouldn't assign any reason to explain his statistics despite me pressing him.
I requested a return to Amazon. The process is that someone would send me an email in 2 days confirming a pick-up, possibly in 2 weeks and a refund 2 to 4 weeks after that. Given this is a big chunk of change, I am somewhat unhappy with the time it takes to get the money back to buy something else (it wouldn't be a Samsung for sure :)).
I will update this review based on how my return experience goes with Amazon.
Buyer beware.
Update ** 01/29/08
Waited 10 days after Amazon said Cevo logistics (formerly Eagle) would be calling me to pick up the unit. They didn't call - but I was able to contact them by phone and arrange a pick-up schedule. Pickup process was painless - I had to show him the defect and they carried it away. I was sure glad I kept the packaging. Sometimes, sixth sense helps :)
Cevo picked it up on 1/20/08. I had an email from Amazon on 1/28 saying that they got the unit and would arrange a refund. I got the refund on my credit card today, just as they promised. Good email communications along the way from Amazon.
Conclusion: I am *really, really* glad I got this from Amazon. Love Amazon, hate Samsung! If you do get the TV, retain all of the packaging just in case.
May the HD be with you.
|
|
|
21 of 22 people found the following review helpful:
5.0 out of 5 stars
Can't beat the value, December 23, 2007
We've had this TV for about 3 weeks, and are absolutely thrilled with the purchase. This is our second Samsung set (the other one LCD), and we are consistently impressed with the quality and stunning picture.
We did a lot of homework on this purchase, and a few points are pretty compelling:
1) Price/Performance: Many people steered us toward the Pioneer Kuro, as the "pros" consistently rate this very high. The Kuro has an extra HDMI port and light sensing, but costs at least $1000 more and gives you 3" less screen. (Not even going to discuss Pioneer 65" sets, because then you are nearly double the cost of this TV, which is just silly.) The Kuro's a nice set, but in our opinion, the Samsung has a brighter, more saturated color than the Kuro, and many regular people I have spoken with agree on that. Amazon's deal is $1000-1500 better than anywhere else.
2) Do you watch sports, news channels, or are you planning on using a video game system? The Samsung has a feature that shifts the pixels around every so often to prevent burn-in. This is a unique feature to Samsung, and in my house, this is a key consideration. If you're watching something that has a static part of the screen (scoreboard, newsticker, station "bug", video game menu, etc.) , you'll want this.
3)We have the TV in a large & bright family room - our old projection TV was nearly useless if you didn't draw all the curtains. We're very pleased with the ability of this TV to be viewed in different conditions. Obviously, on the brightest days you'll get a little glare, but the coatings are really great on the screen, and we're very pleased to be able to not be forced to watch in the dark.
4)Amazon White Glove was FANTASTIC. The day my set was delivered, the weather was snowy and icy, and I was shocked that they were keeping the appointment. They pressed on, and despite the trickiness of the snow and ice, set my TV (200lbs - heavy!) up nice and safe, were neat, and didn't leave any mess at all.
A great experience, highly recommend this deal, folks. Enjoy your HD!
**************
10/1/08 UPDATE: I have had this set under heavy use for nearly a year, and it's been flawless, no issues whatsoever...
|
|
|
23 of 25 people found the following review helpful:
5.0 out of 5 stars
Great Plasma Set - Big, Beautifully Styled, Great Picture, September 1, 2007
I can't believe I'm the first to review this set on Amazon. It was delivered yesterday. I ordered Monday. Eagle called on Thursday to schedule delivery and we settled on 1 - 5 PM on Friday. About 4:30 on Friday, the Eagle truck showed up with my two TV's. Also bought a Samsung 6187S DLP/LED set for the kids to play games on. Anyway, Eagle sent two guys out for the delivery. They brought both sets in and unpacked them and then waited until I connected the cable and made sure they were working. Overall, I couldn't ask for a better experience.
I was very hesitant to order big ticket electronics like this over the web but contrary to the experience others have reported everything went very well.
As for the 63" Samsung plasma, the picture is fantastic and the styling is much nicer than the Panasonic 65". It's on par with the Pioneer Elite series, very classy gloss black bezel and stand. Reflections and glare are very well controlled. The compact size of the plasma screen is amazing. The 6374 is replacing a Mitsubishi 73" CRT rear projection behemoth. The plasma screen is 4 inches deep vs 30 inches for the Mistsubishi. My wife always hated the Mitsubishi and loves the Samsung.
So far, the TV has only been hooked up to digital cable. I can't wait to see this thing hooked up to Blue-Ray. Hope this helps anyone trying to make a decision.
|
|
|
Most Recent Customer Reviews
|