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64 of 65 people found the following review helpful
on May 6, 2012
I bought the Samsung (BD-EM57c) Blu-Ray player with Smart Hub at Costco on February 25, 2012 for $99,99. I've seen it at $130.00 at Best Buy. At that price with built in Wi-Fi I thought it was a great deal. I've had Samsung TV's for more than 10 years and have been very satisfied with it. I've also had a good experience with the DVD players; well except for a DVD recorder (DVD-R130) which I bought to transfer my VHS tapes to DVD. The DVD's would play on the recorder but would not play properly on other DVD players, even Samsung ones. Since the DVD-R130 wouldn't last the rest of my life I scrapped the project and I wasted $150.00. I had bought it at Sears, be sure to buy from a store like Costco that easily takes returns if you are not satisfied.

Back to the BD-EM57C, at first this product worked very well. It makes a clunky noise when the DVD or Blu-Ray starts and the menu in the smart hub is very slow. When you press the button on the remote you have to wait a second for what would be the cursor to move. For instance when you are entering your name you have to enter f, then wait then r, then wait...

I was able to see a couple of movies on Vudu. The unit comes with a $5.99 credit, which was great. Unfortunately about three weeks ago on a Friday night the unit said it needed to update. It doesn't give you a choice to say no. I was going to watch a movie the night it decided to update. My whole evening was spent waiting for the updates. I've had more than such evening with this device since then. It would just keep updating and getting stuck on "installing". On Saturday night I called Samsung and was told to power cycle the unit. This requires you unplugging the unit's electrical outlet. She also had me do a reset of the unit; this is done by making sure there is no disc loaded, then holding the play/pause button. We ended the call and I had to go through the initial settings menu and enter my wi-fi password. Once again the Unit was stuck on installing, I left it like this overnight. When I woke up the next day it was still "installing". The only way to break free from this is to power off the unit. I called Samsung again; they had me go through the reset procedure again. Same result. Then the lady told me to wait until Wednesday because they were actually having trouble with the updates. I called Wednesday night; the customer service rep told me there were no update issues, so the one on Sunday lied to me. Once more I had to go through the whole power cycle/settings reset procedure. I got the same results.

I went into the details setting on the menu and saw that all the 138 MB of space in the device were being used up but no applications showed as installed on the smart hub. I told the customer service rep but he didn't know what to say. He told me the problem would be referred to a higher-level technician and that they would call me within 48 hours. Waiting during these 48 hours, no one called. I gave them my cell number so they would have reached me if I were away from home. Once more I had to go through the reset procedure and we tried updating the firmware but there were no updates. I was then told the unit had to be sent in for service. I would be without the player for 14 days. They were supposed to send me an e-mail (I verified they had taken the e-mail address correctly) and to send a UPS shipping label to my home. After a week I never received anything, after having called them 5 (might be more like 6 or 7) times since this problem began I was done trying to call them. I took the unit back to Costco and exchanged it for another one of the same model.

I've had the replacement model about a week. Last night it go stuck on installing as well. I tried installing Vudu but it doesn't show in the smart hub. When I went to install Vudu once more it had the option to run it (instead of the download option) so this means it got installed but it doesn't show on the Smart Hub page.

This replacement unit I got says it's using 92.3 MB out of 138 Mb with ZERO applications installed.

I'm not calling Samsung anymore since they don't know what they're doing and never follow through on calling back or sending you an e-mail. Their TV's are good, but their Internet services are awful. My brother got a top of the line 8000 Series TV; the built in Wi-Fi on that TV kept forgetting the settings for the network. He had to wire an Ethernet cable to it to get it to work properly.

When I bought a Samsung product I thought it would be a company you can trust and that stands behind it's products but this is not really the case. I regret I bought a 46 inch TV just before the problems started with the Blu-Ray Smart (Dumb, really) Hub. The TV works well and the picture is good, but if this is the type of service Samsung gives they aren't a company I am happy doing business with.
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14 of 14 people found the following review helpful
on May 16, 2012
Had trouble installing Smart Hub and had to go to Samsung's on-line customer service. Had to reset the entire machine and start over again. Even after that the word "installing" kept coming up after the Smart Hub button was pressed on the remote. After looking at other reviews, I realised I was not the only one having this problem. Would not recommend to others.
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24 of 27 people found the following review helpful
on October 15, 2012
I purchased the Samsung BD-57 and went through setup, everything went smoothly until after the Smart Hub setup the initial 14 apps. All the apps worked except Netflix. I tried it several times and it failed. After repowering in order the cable modem and router and then the player, nothing changed so I decided to chat with the Samsung service tech. After much discussion about all I had tried, I asked if adding a flash disk to the usb port would allow more memory to the apps, he said it would. I added a 2gb and everything has worked great since. I made a recommendation to the tech guy to tell their design people to add more memory to their systems AND to tell their packaging people to add a note of this design flaw in the installation notes.
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9 of 9 people found the following review helpful
VINE VOICEon June 10, 2012
I bought a new Samsung blueray BD-EM57 player at Walmart for $108. When I installed it, Vudu and Netflix, FaceBook worked perfectly; however, Pandora, a free music service would not load not matter how many times I tried. I went to Samsung online tech support - utter idiots - they suggested I turn the machine off and re-set it. Tried that, Pandora still did not work. Tech guy did not know how to fix problem, and like other reviews suggested I turn off my firewall - we don't have one. So I have e-mailed Pandora to see if they can fix the problem.

So far, some apps are working. Will check back in a few weeks and let you know if they still are!

ETA: Two days later and I am taking the device back. Why? As other reviewers have said, this machine has so many bugs in it. Everytime I turn it on, it downloads an update that freezes or disables the whole thing. I finally got Pandora to run (Pandora helped me fix that, not Samsung Customer Service). While I am still able to get Vudu, Netflix is acting wonky. I will return and get a regular blu ray player.
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4 of 4 people found the following review helpful
on January 7, 2013
Wish I had seen all the other reviews. Picked this up from Costco and will return to Costco tomorrow as Samsung online service support has no clue and keeps asking me to wait for hours, days and probably weeks if I believe them. Smart Hub never worked from day 1, which renders this thing as useful as a $30 DVD player.
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4 of 4 people found the following review helpful
on October 28, 2012
Bought it for the ability to use netflix. It rarely works properly and crashes all the time. The Blue ray works but it terribly slow. If you want to rewind just a second and hit play...well it just keeps going for another five seconds before it finally stops and plays again. Would not recommend this product to anyone. This is the first time I have truly considered throwing something this expensive out and just consider it a sunk cost....I just haven't seen too many other good reviews for an alternative outside of a 1000 dollar Oppo player.
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3 of 3 people found the following review helpful
on October 19, 2012
I decided to buy a new Bluray player so I could hand down my old one to my daughter, who wants one for her apartment.

I haven't even played a DVD yet, but I am returning it, mostly on principle!

I started messing around with the Smart Hub and Apps, just for grins.

I had heard of Rhapsody, which was indicated to be free, so I downloaded it and followed the instructions to activate it on line. Did this, except it's only free for 30 days, then a monthly fee. No biggie, I don't need it.

I then thought I'd see what "Verizon App" was, thinking maybe I could stream from my Verizon DVR (which would make me keep this thing if it did!). I clicked download and was told the App was 5 MB, and that I only had 3 MB free of my total 100 MB on the device.

That's 100 MegaBytes, not Gigabytes.

I would think it would cost more to try and find a memory device with that low a capacity than one with a few GIgbytes!

So, if I can't even download more than one app, what's the point?

And I want more outputs, too, as I'd like to connect this to my old receiver and play it through my whole house speakers.
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2 of 2 people found the following review helpful
on June 18, 2012
In the hopes that my first experience with a Samsung Blu-Ray player with built-in Wi-Fi was a lemon, I purchased this one. Not three days after my purchase the unit began freezing in the middle of Netflix streaming so that I had to unplug the unit, install some updates, and then get back on Netflix (this process of freezing and needing to update occurred three times in one day - apparently Samsung is really busy on Sundays coding up new software updates!). After the latest fiasco the unit is stuck on "LOAD", even after the unit had been unplugged overnight. Since I've only had the unit for three days it is going back to the store, I'm going to deal with having to have two remotes (my Samsung flatscreen works great), and purchase a different brand.
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4 of 5 people found the following review helpful
on November 21, 2012
I bought this Samsung WiFi at Costco. I have had a very frustrating experience with being disconnected from Netflix, resetting network settings, getting back on and then dumped off again unpredictably. It may work fine for a week, but it only fails again. Tonight it crashed (disconnected)four times before I gave up for the evening. I have done all the firmware upgrades and still the problems exist. I have a fast and reliable router (Netgear). I have read numerous customer queries on product websites and followed recommendations without success. I have been an electronics enthusiast for some time now and I can tell you this machine has stumped me. It is clear from other reviews here and elsewhere that this product was released without sufficient quality testing. I do not ever plan to purchase another Samsung product. Do not waste your precious time with this product. I will return it to Costco sometime this weekend.
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1 of 1 people found the following review helpful
on February 24, 2013
I purchased this Blu Ray player from Sams club (brand new, Not refurbished) and I will tell you, Samsung need to go back to the drawing board with Blu Ray players. If you want to stream netflix forget about it. This thing will lock up half way through the movie every time. I never tried to wire the internet directly into the blu ray player without using the wifi, maybe this would fix the netflix freezing up?. Is this a connection issue with the wifi? This player lags so badly when scrolling and scrolling through the apps. It struggles badly and works my nerves quick. It doesn't have enough memory and it's slower than s*** * PERIOD *

Now lets get to the actual blu ray player part of this unit. this is the highlight. oh boy! It's very slow when loading a blu ray disc, it's slow as hell forwarding through the movie as well. It struggles to load certain blu ray movies to the point your unsure if it's going to even play the thing. The little door that pops up to insert the blu ray disc is very slow and sometimes doesn't open and shut smoothly. It plays the actual blu ray pretty good and upscales dvds pretty good as you would expect. The unit is very noisy , are you surprised? LOL I end up taking this back and got a refund. This Samsung Blu Ray player is junk. Samsung me disappoint in you Son.

Some Advice....Get yourself a Sony Blu Ray player Sony is #1 in Blu Ray players by a landslide. I got the Sony BDP-S185 model and it's AWESOME!!!! It loads the blu ray movie super quick , forwards through the movie instantly and it's very quiet. You can go on netflix and watch a movie without any problems. I watched over 30 movies on netflix and yet to have a problem. The door that opens to insert blu ray is super smooth + quick and consistent every time. Very high quality unit and is everything the Samsung isn't. It was night and day switching from this Samsung to the Sony. SONY!!!!!! I don't care for Sony tv's , but they make the best blu ray player you can get. Makes sense look how good the PS3 plays blu ray.
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