Most helpful critical review
64 of 65 people found the following review helpful
Don't buy if you plan to Stream Movies
on May 6, 2012
I bought the Samsung (BD-EM57c) Blu-Ray player with Smart Hub at Costco on February 25, 2012 for $99,99. I've seen it at $130.00 at Best Buy. At that price with built in Wi-Fi I thought it was a great deal. I've had Samsung TV's for more than 10 years and have been very satisfied with it. I've also had a good experience with the DVD players; well except for a DVD recorder (DVD-R130) which I bought to transfer my VHS tapes to DVD. The DVD's would play on the recorder but would not play properly on other DVD players, even Samsung ones. Since the DVD-R130 wouldn't last the rest of my life I scrapped the project and I wasted $150.00. I had bought it at Sears, be sure to buy from a store like Costco that easily takes returns if you are not satisfied.
Back to the BD-EM57C, at first this product worked very well. It makes a clunky noise when the DVD or Blu-Ray starts and the menu in the smart hub is very slow. When you press the button on the remote you have to wait a second for what would be the cursor to move. For instance when you are entering your name you have to enter f, then wait then r, then wait...
I was able to see a couple of movies on Vudu. The unit comes with a $5.99 credit, which was great. Unfortunately about three weeks ago on a Friday night the unit said it needed to update. It doesn't give you a choice to say no. I was going to watch a movie the night it decided to update. My whole evening was spent waiting for the updates. I've had more than such evening with this device since then. It would just keep updating and getting stuck on "installing". On Saturday night I called Samsung and was told to power cycle the unit. This requires you unplugging the unit's electrical outlet. She also had me do a reset of the unit; this is done by making sure there is no disc loaded, then holding the play/pause button. We ended the call and I had to go through the initial settings menu and enter my wi-fi password. Once again the Unit was stuck on installing, I left it like this overnight. When I woke up the next day it was still "installing". The only way to break free from this is to power off the unit. I called Samsung again; they had me go through the reset procedure again. Same result. Then the lady told me to wait until Wednesday because they were actually having trouble with the updates. I called Wednesday night; the customer service rep told me there were no update issues, so the one on Sunday lied to me. Once more I had to go through the whole power cycle/settings reset procedure. I got the same results.
I went into the details setting on the menu and saw that all the 138 MB of space in the device were being used up but no applications showed as installed on the smart hub. I told the customer service rep but he didn't know what to say. He told me the problem would be referred to a higher-level technician and that they would call me within 48 hours. Waiting during these 48 hours, no one called. I gave them my cell number so they would have reached me if I were away from home. Once more I had to go through the reset procedure and we tried updating the firmware but there were no updates. I was then told the unit had to be sent in for service. I would be without the player for 14 days. They were supposed to send me an e-mail (I verified they had taken the e-mail address correctly) and to send a UPS shipping label to my home. After a week I never received anything, after having called them 5 (might be more like 6 or 7) times since this problem began I was done trying to call them. I took the unit back to Costco and exchanged it for another one of the same model.
I've had the replacement model about a week. Last night it go stuck on installing as well. I tried installing Vudu but it doesn't show in the smart hub. When I went to install Vudu once more it had the option to run it (instead of the download option) so this means it got installed but it doesn't show on the Smart Hub page.
This replacement unit I got says it's using 92.3 MB out of 138 Mb with ZERO applications installed.
I'm not calling Samsung anymore since they don't know what they're doing and never follow through on calling back or sending you an e-mail. Their TV's are good, but their Internet services are awful. My brother got a top of the line 8000 Series TV; the built in Wi-Fi on that TV kept forgetting the settings for the network. He had to wire an Ethernet cable to it to get it to work properly.
When I bought a Samsung product I thought it would be a company you can trust and that stands behind it's products but this is not really the case. I regret I bought a 46 inch TV just before the problems started with the Blu-Ray Smart (Dumb, really) Hub. The TV works well and the picture is good, but if this is the type of service Samsung gives they aren't a company I am happy doing business with.