Top critical review
52 people found this helpful
Seller, SurgeTelecom, switched models and sent bogus phone
on November 9, 2013
I researched this product and looked forward to receiving it. I even paid a fee for fast delivery. However, the seller, SurgeTelecom, sent the same model number but with an "L" at the end of the model number. The "L" means the telephone is configured for Latin America and it is NOT the telephone I ordered. I tried to use the phone in the U.S. but its speed never went over EDGE or H because the phone is not configured for the U.S.
Even though the phone I received has the same model number as this phone EXCEPT FOR THE "L" AT THE END, the "L" model phone is quite different. As I wrote, it is configured for Latin America. The box the telephone came in showed that the phone was manufactured in Vietnam and most of the writing on the box is in Spanish. Worse, however, is the fact that the phone with the "L" requires a mini SIM card while this model requires a standard SIM. That makes a huge difference.
I will be ordering again and hopefully, a different seller will not substitute my order with a phone that is configured for a totally different geographic area.
A friend has this phone (the one I ordered, but not the wrong one I received from the seller, SurgeTelecom. The phone is great and is perfect for my needs.
I returned the wrong phone that I received (discussed above). I then ordered a replacement phone and, INCREDIBLY, I received another phone with the "L" after the model number and the wrong size SIM card. This makes two separate times I received the wrong phone within one month. Be careful when ordering. Even though the model number you receive is correct, if the model number has an "L" after it, the phone will not work properly in the U.S.
Doesn't anyone bother to check items before they are shipped?