Most helpful critical review
9 of 10 people found the following review helpful
A scam! Beware! worst experience with a phone and seller ever
on May 10, 2014
When I received this phone from the seller I first noticed the charging cord fit loosely into the micro charging port and the port had small scratches around it. I figured it was nothing major and to be expected of a used and then refurbished phone. I soon found out this minor damage was an indicator of the serious damage within the phone and that whomever refurbished the phone also destroyed the inner components. After a month of owning the phone (past the return period of the seller), the phone began to show an error while charging that said "voltage too high, charging paused." This was a more serious problem, but it was past the return period of the phone so I hoped it was just an issue with the type of phone and it would still continue to function. At about 3 or 4 months of owning the phone the serious problems began to surface. First the phone began to charge less and less and would die quicker and quicker. Then the screen image started randomly "jumping up and down", as very old TV's do. Next it started to randomly call people even when left on the table with nothing touching it. Then it began to type random letters when the screen was not touched and I tried to text. Finally, at about 5 months, the phone stopped charging all together and no longer functions at all. I kept the phone in a case with a screen protector the entire time I owned it and it was very gently used. I dropped it once from a low height off the ground onto a soft carpet. There are no scuff marks, no scratches, and no physical damage to the phone at all that was not already there when I purchased it (the previously mentioned marks near the charging port). The water damage indicator is not colored inside the phone and it has never been in contact with water when in my possession. There is no reason the phone should be in such poor working order that I am responsible for. This item was also listed as being in great condition and great working order, which is entirely false. It seems almost as if the seller purchases cheap phones and refurbishes them poorly then sells them knowing they will not break within the return period, but will do so shortly after purchase.
I do understand that mistakes happen however and so I tried to contact the seller to get at least an explanation and maybe an apology or a discount on another phone. Instead the seller completely ignored anything I sent and closed the return/claim I made. So not only was the phone broken, but the seller did not even respond to my issues with their sale. I also looked into reviews of the seller and saw there were other people with serious issues with the items purchased. Some reviews were even positive and then changed later to reflect that the phone/item was no longer working. With that in mind, I cannot help but think I am not the only one who had a terrible transaction with this seller. I would even go as far as to hypothesize that the reason there are not more bad reviews for this seller is that people had no issues with their product initially and by the time it broke it was past the return period and they were to disgruntled to take the time to change their review or did not know how to.
I feel as if this seller is a scam and you, the buyer, should avoid purchases from this seller. Unless you are okay wasting your money on a phone that breaks in less than half a year and then your concerned are ignored by the seller.