Customer Reviews

Samsung HC-P4752W 47-Inch HD-Ready Widescreen Projection TV

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The convergence board in my TV set died a few months after the 1-year limited manufacturer's warranty. Upon reviewing the circuit, heatsinks attached to the convergence ICs (STK392-010) are just too small to dissipate insane heat generated by those two convergence chips. Plus, not-so-heat-resisting resistors all around those metal heatsinks also caused some of the resistors failures.

After contacting Samsung, all I got was unfriendly customer support representatives with attitude (doing whatever she could do to get me off the phone) and runaround answers. I'm more than certain this model has been discontinued and you can no longer purchase one from retailers but if you ever encounter with one, don't get tempted. Walk away.

I have had this TV for 17 months and it went up in smoke. Of course the TV is out of warranty so I called a repair shop to come and look at TV. It turns out a capacitor exploded on the mainboard. Well 6 weeks has passed and the part is still on "backorder" from Samsung. I can't get this part anywhere else its some kind of proprietary capacitor. Don't let the low price fool you on this tv, my Sanyo tv lasted 12 years, this new tv did not make it two. What a piece of junk!

Bought samsung hc-p4752w tv a week after the one year warranty was up the convergence went Samsung customer service was terrible the insisted this does not happen with their products. Now the tv shuts off by itself all the time I am going to throw it out and NEVER buy anything Samsung again!!!!

I have this Samsung HC-P4752W TV for two yeas now; bought it at Sam's Club. It started problems when it was still one month old, it would turn off by itself and enter standby mode where it would remain until it is unplugged from the power line. Samsung directed me to a local repairman who was unable to figure out the problem, so Samsung trusted this rapairman and left me suffer with that problem on my own; that was an extremely poor customer support by Samsung. I do not know whay they trusted the local repairman than me, the TV owner. I lived with this problem for 20 months although the switching frequency was sometimes very low.

Two weeks ago it developed a convergence problem, which I was able to fix myself by changing the STK ICs because its warranty has already expired. However, the frequency of the self-shutting problem increased dramatically and eventually the TV failed to restart completely. Currently, the TV has remained in the standby mode. Nothing happens when I press the button on the TV set itself, however, if I press the power key on the remote, the TV responds by turning off the standby indicator LED.

This is the worst TV nightmare I have ever had. I would strongly suggest any potential buyer to stay away form this TV; it is like a time bomb that can explode when you are in the middle of your interesting show or movie.

UPDATE: Two weeks later, I changed the main board and the TV is working although sometimes it changes the picture resolution by itself.

Do not buy this model, or for that matter, don't buy Samsung. My set fried 3 months after the warranty expired, and they couldn't repair without a costly service charge and costly parts. Definitely a manufacturer defect, and now it's going out on the street with the rest of the garbage. What a waste of money. I feel like such a fool for buying this brand. I should have read the other bad reviews on this product before I purchased this TV. I hope this writeup is useful and helps someone else out there. At the very least, please research the other internet posts on this brand.

I have two of these HC-P4752W sets; both purchased in the latter part of '05. Both have served me well, but both have started having focus issues. One TV is way out of convergence when displaying high def input. Non Hi-Def still looks OK. the other one is slightly out of convergence on outer portions of the picture. I expected more reliability out of Samsung. the Auto-Focus feature does not appear to have any positive impact on the issues. Apparently, there is a way to get the TV into service mode using the remote control. Supposedly, in service mode a manual convergence is possible, but I read where other users have problems in this area as well. It seems as if Samsung either poorly designed critical components or simply opted for lower cost/quality parts in their manufacturing. In any case, a TV should last at least 10 years if placed in an ideal environment and not abused. Neither of these appears as if they'll make the 3 year mark.