Customer Reviews

Samsung HLR6768W 67 Inch Table Top DLP

5 star:		(3)
4 star:		(0)
3 star:		(0)
2 star:		(1)
1 star:		(4)

 

 

When it works the picture quality is outstanding but the sound quality is poor for a tv that cost $3500 when purchased. My tv developed a dark bar on the left side of the screen after 15 months (out of warranty). It turns out that this is a known issue these tv's and well documented in several online forums. It seems there is some glue that secures small mirrors in the unit that fails causing the mirrors to move. This causes the "shadow" issue along the sides of the screen. It is clearly a design flaw but Samsung will not acknowledge it. The result is a very expensive repair. I do not recommend this TV and personally will never buy anything Samsung again because of the way I was treated by thier customer service.

I enjoyed my Samsung HLP6163W 61 inch DLP television until it failed fourteen months after purchase and two months after expiration of the Samsung warranty. The "light engine" failed. Repair, with labor and tax is approximately $1900-- nearly half of the original purchase price of the television. Take the time to review internet forums on Samsung DLP televisions. This type of failure appears to be very common.

I have contacted Samsung corporation about warranty extension and repair. They refuse to even consider my request, despite the fact that many people on Samsung DLP internet forums feel Samsung knew during the manufacturing of this product it would experience early extensive failure. There is even talk of class action lawsuits. Hey, it is two months out of warranty, so tough luck, customers.

I now am in possession of high priced inoperable junk. My next television? A Sony!

I have the 61" Samsung DLP. I'm a gamer (Xbox 360) so the LCD projection TV was not for me. LCD's tend to have blurry imaging during high on-screen action.

This DLP is awesome. Most info I read online referred to a "rainbow" effect as a DLP drawback. If you're getting a Generation 3 or later DLP from Samsung (actually Texas Instruments) then you don't experience the rainbow effect.

My 61" is only 780P and is absolutely beautiful - this model is 1080P which is true HD so I'm sure it's even better.

One note - after much reading about both DLP's and LCD's I wouldn't buy either type of TV without the additional 3 year warranty. I don't normally buy extended warranties but I did with this TV. I've read in many reports that the bulbs go out about every 3 years (with normal use) so the additional 3 year warranty (total of 4 years) will be about the same cost as your first bulb replacement.

I was torn between choosing this model and the Sony LCD. I'm very satisfied with my decision. DLP has brighter brights and darker darks than the LCD models.

We purchased our Samsung DLP 3 years ago. After two years the DLP lamp failed and it cost $200.00 to replace. After replacing it, and being told that they ususally last three years... the new one failed after 8 months. The lamp manufacturer stated that if it was a malfunction with the lamp it would have failed within the first 60 days and that it was a malfunction in the TV. After paying over $3,000 for a television, you would think that it would last longer than three years.

All attempts at getting through to Samsung have resulted in being disconnected. I'm going to keep trying but that class action law suit is sounding better and better.

I bought a Samsung DLP TV 4 years ago. The first lamp lasted 2 years and I replaced it myself ($200). That lamp failed after 1.5 years so I called Warrantech about my extended warranty. My argument is that there is someting wrong with the TV causing premature lamp failure. They reluctantly sent J&K electronics (Houston) to fix my TV. All they did was replace the lamp and wanted me to pay. I did not. That lamp failed after a month and a half. Anyone besides me starting to think there is something wrong with my TV. J&K Electronics came again and took my TV back to the shop. They are holding it hostage because Warrantech has never paid them anything.

The lesson you can learn from my experience (so you don't learn it the hard way) is this: Do NOT buy a DLP, in the end they are more expensive than LCD or Plasma. Also, the extended warranty won't help because the lamp is not covered and neither is anything else that causes lamp failure. Also, DO NOT buy an extended warrany from Warrantech. They will not help you. I have contacted the TX Attorney General's office to get assistance.

AVOID SAMSUNG DLP, WARRANTECH AND J&K ELECTRONICS LIKE THE PLAGUE THAT THEY ARE.

So far I`ve put approximately 7000 hours on it with no problems. The picture is unbelievable. One of my friends got rid of his 2 year old plasma set and purchased one. My tv is still under the original 2 year warranty that I got from the distributor. I do plan on extending that.

I could not be happier. Delivery was faster than I expected.

The unit was in excellent condition. Delivery procedures were explained very clearly and politely, both over the phone and in

writing via e-mail. Rob at One Call was wonderfully helpful.

Overall, a terrific experience. Thank you.

IF YOU WANT TO WATCH SPORTS OR ANYTHING WITHOUT SOUND THIS TV IS THE ONE FOR YOU! THERE ARE BIG LIP SYNC PROBLEMS. IF YOU WANT TO CONFIRM THIS SEARCH FOR LIP SYNC & SAMSUNG AND YOU WILL MEET MANY OTHER POOR CONSUMERS THAT HAVE THE SAME ISSUES. I WISH I HAD DONE THIS BEFORE I PURCHASED.