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1.7 out of 5 stars
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9 of 10 people found the following review helpful
on May 14, 2012
Color Name: stainless-steel
Purchased this product a year ago. Looked nice but that's about the only good thing I can say about it. 4 service calls in a year and apparently still doesn't "qualify" as a lemon! Drainage issue, poor electronics,...run away fast, unless you like washing dishes by hand for extended periods while they figure out how to patch it together.
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6 of 6 people found the following review helpful
on January 11, 2014
Color Name: stainless-steel
Purchased two years ago for our new home, does a great job cleaning dishes. Cleans pots & pans great very happy with performance. The reason for the one star is reliability of this dishwasher. Since installation has broken four times, had to get serviced by technician. Electronic error code b3 on display and halts operation, technician said that is main circuit board failure....$140 dollars later 4X is too much, we be replacing this for another brand....
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6 of 6 people found the following review helpful
on March 1, 2012
Color Name: stainless-steel
This is the WORST product I've ever purchased. Less than 13 months, 1) main motor died and had to be replaced, 2) lots of leakage under the door, seal on the door had to be replaced, 3) both upper tray brackets crumbled and had to be replaced, 4) a drier component had to be replaced because it was making very loud noise during the dry cycle. 5) Now there's an error code that causes the machine to not work for stretches of time. This is very poor workmanship quality. Samsung should be embarrassed to have their name on such a poor product.
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8 of 9 people found the following review helpful
on August 28, 2012
Color Name: stainless-steel
Bought this unit to match the Samsung counter depth refridgerator. It sat in my garage for 6 months because of remodeling. By the time I had it installed the warranty period was almost up. Well I used it about 4 or 5 times but each time I had to unplug it and plug it back in for the power to come on. I finally called Samsung and they said it was a known issue in the control panel. By now the unit was out of warranty and it cost me $290 to have someone come out and replace the control panel. I think that is is unconscionable for a company to make you pay to repair a known major defect (I looked at the repair procedures of the repairman and it mentioned a bulletin issued for this particular problem.) STAY AWAY!
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5 of 5 people found the following review helpful
on August 11, 2012
Color Name: stainless-steel
Having logged over four hours, listening to promises (not kept), transferred to various folk, and had the dishwasher costing about $1K new, down for over a month, charged $125. to be told they want over$205. (for the part) more to fix it, when it is only 2 years old, and another week or more to get the part. I'm done. I was told point blank that Samsung would pay for the part. When I called back. I was told they wouldn't. The Samsung designated service company took over two weeks just to call me to set up an appointment. When they finally came. They collected a credit card amount for $125. for inspection and the part needed. The part was ordered by the company. Their guy came out (after they had called to cancel or reschedule twice), and said it was the wrong part. He needed another 2 bills with Ben Franklin on the face. for the new "right" part.

it's cheaper to throw it away than deal with Samsung.

The repairman said Samsung electronics don't hold up.
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8 of 9 people found the following review helpful
on July 31, 2012
Color Name: stainless-steel
We've had our unit for 18 months. 3 months after it arrived my wife noticed our dishes we're not clean. Service call required to clean jets. Last week the motor died. This is a 200.00 repair. And I would have to say no one in the family is happy with the way the dishwasher loads. The things seem shoddy and poorly designed.

Find something with a better warranty.

Tom Morris
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5 of 5 people found the following review helpful
on December 26, 2012
Color Name: stainless-steel
... because it's broken again!!!

Far and away this is the most unreliable dishwasher we have ever owned. In just over two years of service it has just logged its fourth service call. Moreover, we have had to spend a wad of money replacing fragile basket components, and the soft blue plastic elements in the baskets are disintegrating and depositing on dishes. An incredibly poorly designed machine!! Honestly, the horrible attention to key design features and material selection has caused me to avoid any further purchase of Samsung products.

DO
NOT
BUY
THIS
DISHWASHER
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7 of 8 people found the following review helpful
on January 31, 2012
Color Name: stainless-steel
We have the full line of Samsung Kitchen appliances and they all work great except for this one. We bought it in 9/10 and have had non-stop service calls ever since. We are now on our second replacement unit, and it still has the same problems. The motherboard has a design flaw that can require you to have to flip the circuit breaker to get it to turn on. It also has horrid plastic clips on the upper rack that constantly break off and jam the disposal. These can only be cleared out by a technician, so every time a piece of plastic breaks I do yet another service call, wait 2 weeks, then they come and order identical parts that take a month to receive, then I might get the washer functioning for a month or two before they break again. I have never done so much hand washing in my life. Get the extended warranty and plan on replacing it in full as soon as the warranty is up.
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7 of 8 people found the following review helpful
on September 7, 2011
Color Name: stainless-steel
I recently got this dishwasher and I've been quite pleased with it. I had a place that had a very basic dishwasher that was starting to leak so I used it as an excuse to get a nice dishwasher. My main goal was to find a dishwasher that I could throw dishes into with only a minimum of pre-washing. After a little looking around, I bough this model on the recommendation of Consumer Reports. Then I logged onto Amazon only to see a lot of negative comments. Uh oh...

First of all in terms of space, I find it to be very spacious, far more so than my last dishwasher. The top rack in particular has a lot more depth to it so that I can place larger glasses and stemware in it without any finagling. I suppose this mostly comes down to a matter of comparison, but I found it to be substantially improved.

The "Storm Wash" feature works really well against everything I've thrown at it so far. Basically this is just an extra spray nozzle located under a part of the bottom rack that shoots water straight up. So if you have a heavily soiled dish, you put it face down on this thing and it will clean it really well. I threw a chili crock pot at it, no problem. Had a casserole dish from making cornbread that I didn't touch with a scrub brush and it was nice and clean when done.

It's not immortal, you can't have big chunks of food in it of course, but I've found that as long as you get the cursory large chunks of debris it handles the small stuff really well. The one caveat on this is that I've noticed that if you use Storm Wash and put glasses on the side that's over that nozzle, I tend to get some caked on food bits in the glasses on that side. Makes sense when you consider how the water flows when running that cycle. So just don't put glasses in that spot when Storm Washing and it's fine.

One other observation is that the "smart" setting for dishes isn't very smart. I just find that my dishes aren't as consistently clean on that setting. I'm probably saving water and energy, but my goal is to get my dishes clean. Basically if I've got anything vaguely demanding in the washer, I throw it on Pots and Pans cycle and that really seems to do the job.

It's crazy quiet. I had a party and ran it during the party when everybody was in the kitchen and you couldn't tell it was even on. It's so well sealed and insulated that I'll find the dishwasher is actually still warm and humid days after I've done a load of dishes.

The control panel is a little odd in how it works, but once I figured out that I had to hold the power button down to get it to come on it's been fine. Haven't had any problems with it, but we'll see how it does over time.

So my overall impression is that if it holds up I got the right dishwasher.

UPDATE: So I've now had this dishwasher for a while and I've gotten some sense of where it might be going wrong for some people. First of all if you load dishes too close to the soap door, then the soap door won't open properly. So just be aware of that.

The other thing I've noticed is that while theoretically it can hold a lot of dishes, in reality, the effectiveness of the dishwasher declines pretty quickly if you load it with too many dishes. Basically if you're going to do a large number of dishes, you'll definitely want to pre-clean them. If you keep it to lighter loads though it's a very effective dishwasher at scouring off even the worst caked on crap.

I've had no issues with the electronics or any kind of malfunction. So I'm quite pleased.

UPDATE 2: So I've now had this for almost two years and it still works great. I love being able to throw caked on dishes into the storm wash and know it'll just come out clean. Highly recommended.
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6 of 7 people found the following review helpful
on March 16, 2012
Color Name: stainless-steel
We've used this dishwasher for 5 months, but unfortunately for us (see below) purchased it just over 12 months ago (kitchen remodel took longer than anticipated).
Just about 1 year post purchase, or 5 months of use (usually about 4 runs per week), it started producing noise during the beginning of the wash cycle; I should have taken that warning seriously, as I think now that was the pump motor failing. Now we get an error "5E" which is a drain error; internet searches and this Amazon page indicate that this is a known problem with this and other Samsung dishwashers. Although I am frustrated that we are out of warranty (though it was only installed 5 months ago), from what I've read from other users, getting Samsung to do anything is very frustrating and replacements also break down. I see no reason why anyone would want to buy this dishwasher when there are many other better ones in this price range.
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