Customer Reviews

Samsung 16x 48x Internal IDE DVD/CD-ROM Drive (Beige Bezel)

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The drive worked sporatically under WinMe (sometimes it read DVD's and sometime it just hangs). When I upgraded to XP it stopped reading DVDs and DVD-ROMs but it did stop hanging so the rebooting went away. Samsung does not support the drive and has removed any support information from thier web site regarding it. Even thier more current drives have very little support information. I would strongly recommend against purchasing any Samsung optical drive because of the lack of support.

I actually have an earlier model Samsung DVD player, and it, along with other Samsung models at the time, had a horrible skipping problem on many DVDs. Samsung's support was almost non-existant -- I found out there was a firmware upgrade for the player, but not through their website (where I couldn't find any help whatsoever), but through a friend with the same problem. HOWEVER, the firmware upgrade did not resolve the problem, and the last I heard, there was a class action suit filed here in Pennsylvania (which I received an invitiation to be a part of, but could not participate in, I think because I no longer had the receipt). Considering their lackluster customer support, I would advise anyone against buying any DVD player from this company. Players are much cheaper nowadays anyway, and you can get an excellent Sony or Toshiba for a modest price.