| Brand Name: | Samsung |
| Brand Name: | Samsung |
Product Details
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When used with an optional DTV receiver, it accepts full-resolution HDTV signals, including 720p and 1080i (1080i signals are scaled to fit the set's native resolution). The LTN1565's digital comb filter enhances resolution by removing blurred edges between colors and reducing dot crawl (tiny, moving dots of color along a sharp color separation in a vertical line, as in a depiction of a character's striped T-shirt).
For connections, the set offers two component-video inputs--one for standard-definition interlaced signals and one capable of full HD (480p/720p/1080i) signals--and one each composite-video, S-video, and standard RF (for older VCRs and cable boxes). A 15-pin D-Sup PC input lets you hook up your computer, and a headphone jack allows private listening.
What's in the Box TV, desk stand, remote controls, remote battery, AC power cord, DC power adapter, 15-pin D-Sup connector, a user's manual, and warranty information.
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Most Helpful Customer Reviews
14 of 20 people found the following review helpful:
1.0 out of 5 stars
It Was Fine While It Lasted,
By Jane Weiss "Humanities Department, SUNY Colle... (New York, NY United States) - See all my reviews (REAL NAME)
This review is from: Samsung LTN1565 15-Inch Flat Panel LCD HD-Ready TV with Multimedia PC/DVD/TV Inputs (Electronics)
Here is the text of a letter I have sent to Samsung's Customer Service:
"I am writing after spending the last two hours making ten telephone calls in the futile attempt to get my three year old Samsung LCD television repaired. I purchased the television, model number LTN1565 S, at J & R Music and Computer World on 4 June 2004. It functioned without any problems for three years, long enough for the warranty to expire. A few weeks ago, the power switch stopped working consistently; the television did not come on when I pressed the power button, but if I waited until the green light stopped blinking and pressed the button again, the television would come on and function perfectly. Yesterday, however, it would not come on at all. "Today, I called Samsung's customer service number to find out whether it would be possible to get the television repaired, since I had been very pleased with it until this point, and I was reluctant to throw away a very expensive item that was only three years old. The customer service representative I spoke to first said that I should contact CVE, Inc. When I dialed the number he had given me for CVE, Inc., it turned out to be Samsung again. I stayed on the line and spoke to another customer service representative, who gave me the correct number for CVE, Inc. But when I called CVE, Inc., at first I was unable to reach a representative; when I called back a second time, I was told I needed a transaction number before they would give me any information. That turned out to mean another two calls to Samsung. Once I had the transaction number and called CVE, Inc. again, the news got worse: the representative there told me that I would have to pay $80.25 just to get the television evaluated, whether or not the repair turned out to be feasible; when I asked whether I could get any more information before I spent the $80, I was given a telephone number that was supposed to be the technical staff but turned out just to be Samsung's customer service again. When I called Samsung yet again to find out if there was any alternative, and to voice my anger at being asked to pay $80 just to find out whether an expensive television that was only three years old could be repaired, the representative did not seem to understand why I was indignant; he said that this just was Samsung's policy and reproached me for not getting an extended warranty (which no one had offered me when I bought the television three years ago). He was probably too young to realize that I could compare my experiences with Samsung's customer service to experiences with other companies. I asked him whether he would spend the $80 himself, and he said he would if it were him, but as it turned out, he'd have been making a big mistake. When I finally called CVE, Inc. yet again (the tenth phone call of the afternoon), the representative there was honest enough to admit that the repair would probably cost more than $400, an obvious waste of money. "So I will not be buying any more Samsung products, since I can't afford to throw large amounts of money away on disposable electronics and inferior customer service. I will also be posting copies of this letter on consumer product review sites. I have no wish to malign Samsung, but purchasers need to know that your tacit slogan is 'Let the buyer beware.' For attractive design Samsung is hard to beat, but for customer care and real value, quite a few companies leave you in the dust."
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