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Samsung RF197ACWP 18 cu. ft. French Door Refrigerator - White Pearl

by Samsung
1.9 out of 5 stars 36 customer reviews
| 4 answered questions

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  • 33 inches wide - perfect for smaller spaces!
  • Twin cooling system, surround air flow, plus Power Freeze and Power Cool options
  • 17.8 cu. ft. total capacity: 12.1 cu. ft. refrigerator space, 5.7 cu. ft. freezer drawer
  • 2 humidity-controlled crispers, 3 tempered glass shelves, 5 opaque gallon door bins, 1 dairy bin
  • Bottom freezer drawer with EZ-Open handle, LED lighting, icemaker and divider

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Product Information

Technical Details

Brand Name Samsung
Model Info RF197ACWP
Item Weight 269 pounds
Product Dimensions 28.5 x 32.2 x 69.8 inches
Item model number RF197ACWP
Energy Use 445 kilowatt_hours
Capacity 18
Refrigerator Fresh Food Capacity 12.1 cubic_feet
Freezer Capacity 5.7 cubic_feet
Installation Type free standing
Part Number RF197ACWP
Form Factor french_door
Color White
Shelf Type Glass
Certification energy_star
Included Components ice_maker
Batteries Included? No
Batteries Required? No
Manufacturer Warranty 1 year parts and labor, 5 years sealed system parts and labor

Additional Information

ASIN B003PCKUZK
Customer Reviews
1.9 out of 5 stars 36 customer reviews

1.9 out of 5 stars
Best Sellers Rank #17,929 in Appliances (See top 100)
#1,399 in Appliances > Refrigerators
Shipping Weight 269 pounds
Domestic Shipping Item can be shipped within U.S.
International Shipping This item is not eligible for international shipping. Learn More
Date First Available April 10, 2010

Warranty & Support

Product Warranty: For warranty information about this product, please click here

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Product Description

The Samsung RF197ACWP Energy Star 17.8 Cu. Ft. 33 In. Wide French Door Refrigerator with Freezer Drawer, in white, will keep your food fresher. The Twin Cooling System controls and generates cooling air for the refrigerator and freezer separately. The Power Freeze and Power Cool feature drops the temperature in each compartment by 10 degrees, perfect for cooling down soda or hardening ice cream in a flash. This Energy Star-rated refrigerator, with a handy alarm that alerts you when the door is left ajar for too long, will save you money while conserving energy.

Customer Questions & Answers

Customer Reviews

Top Customer Reviews

By K. Seidl on October 4, 2011
Color: Platinum
I love this fridge but I am afraid of it.

First the love.. if you've been looking for a counter depth because you don't have much room in your kitchen then this, at the time of writing, is pretty much the only option. All of the other fridges made up for the depth with crazy width. The prices are also double for counter depth. This one is not. I live alone, so this is plenty of space for me. The platinum is also the best thing to ever happen. It looks like brushed nickel, which I will take over shiny stainless any day. Stainless is also the worst when it comes to showing fingerprints. I've had this fridge for three months now and open it with smudgy hands and have yet to even clean the front of this thing. You can't put finger prints on it.

The not-so-much-love.

The Handles.. so far, really so good. But alot of people have complained they fall off. The freezer door handle popped off the first time I used it but now I make sure to open with a specific motion and it's okay. We'll see after a year.

The plug is a straight plug and you need to leave a few inches in the back making this not exactly counter depth anymore. Maybe this is the case with all other fridges anyway, and while it's not counter depth, maybe it's still a few inches better than the others.

The adjustable shelves are not so adjustable. They give you barely an inch of discretion. You can put a SMALL Brita pitcher or a 2L bottle at the bottom of the door at an angle but you will not be able to put them in the regular shelves unless you remove one, decreasing your storage capacity. this was a major annoyance for a week and then I just got used to it.

The scary.

This fridge makes about six different kinds of noises.
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Color: Platinum
Letter to Consumer Reports:
I bought this SAMSUNG RF266ABRS fridge because it was recommended by Consumer Reports in August 2009. This fridge - and other SAMSUNG fridges - should be taken off the recommended list because there is an inherent design defect that causes ice buildup on the evaporator coils.
First there is a rattling noise as the fan hits the ice buildup.
[...]
Then the noise stops when the ice completely blocks the fan but then there is no more cooling happening.
[...]
There is even a class action lawsuit against SAMSUNG fridges:
[...]
Please look into this Samsung ice buildup problem. The Samsung fridges should definitively not be on the recommended list but put on the "do not buy" list. The ice buildup issue occurs about 1 year after purchase. SAMSUNG is not acknowledging the problem and does not help its customers.
Letter to SAMSUNG:
I am deeply unsatisfied on how SAMSUNG handled the warranty policy with my SAMSUNG Fridge French Door Model RF266ABRS. This fridge was defective starting Year 1 and was not repaired appropriately the 1st time. All was done on the 1st service visit was to defrost the evaporator - not fixing the problem itself.
Of course, the problem reoccurred 1 year later and every year after that. Since the technician explained the problem, how to solve it and SAMSUNG customer service gave me a hard time because it was a few days over the 1 year purchase date, I dealt with it personally by unplugging the unit and let it sit unplug for 24 hours. Not a satisfactory resolution, just a quick workaround, until I got fed up with losing food and asked for SAMSUNG to resolve this problem once and for all.
First this problem should have been resolved the 1st visit.
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11 Comments 72 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
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Color: Black Verified Purchase
Despite some informative reviews that recommended not buying, I did. Now I regret the decision. About two years ago we purchased a large Samsung for our condo and after several attempts to repair a faulty ice maker design the unit had to be exchanged because Samsung could not or would not supply the correct parts.

This refrigerator was purchased because of its compact size and would fit into our motorhome. But guess what? The ice maker won't work. This ice maker in question is a totally different design but indicates the Samsung QC is deficient at best. Do not buy unless you like to gamble.
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Color: Stainless Steel
Power cord issue:
The installation instruction taped on the unit shows a flat wall plug (90 degrees, with cord hanging down) but it does NOT come with this type of plug. Instead you get a straight power plug adding to the depth of the unit. The diagram is misleading to the plug you receive.

Also in the manual on page 4 under the title "Safety Information" it states: "Connect the power plug in the proper position with the cord hanging down. - If you connect the power plug upside down, the wire can get cut off and cause a fire or electric shock." The manual is misleading to the plug you receive.

I contacted Samsung and this is what they said:
"We have cross checked the refrigerator model and found that it does come with the straight power plug.

However, we would like to inform you that the recommended clearance behind the refrigerator is 2 inches."

I would like to put only 2 inches but it is not possible with the straight power plug.

I contacted Samsung again and they said there was nothing they can do. They said they switched manufactures and this may of been a change. Samsung gave me their parts department (3rd party), however they do not sell a flat power plug for this unit.

I also posted a similar comment on the Samsung website, but they choose not to publish it, wonder why?

Buyer beware: If your buying this for space saving then reconsider. It came with a straight plug as opposed to a flat wall plug (90 degrees with cord hanging down) so it makes the unit sticks out about 3" as opposed to 2". Yes, it's only an inch but every inch matters.
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