We purchased our Samsung Refrigerator in early 2009 and for the first three years it worked fine. Not great as the ice maker is VERY LOUD and VERY SLOW. However, after 3 years we began to notice that opening the veg bin became hard to do. Further inspection showed ice build up underneath the veg bin. Called out the repairman and was told to DEFROST the refrigerator for 48 hours and the problem would go away. Defrost a frost free refrigerator??? Two weeks later the same problem. Called out the repairman and was told that this was a common problem with Samsung and that he'd have to order parts. Parts were installed and 5 weeks later, the same problem. We're not out a dime as yet because we purchased the extended warranty. Now the repairman has ordered the same parts so we're waiting for them to be installed, but have been warned that they too will most likely not fix the problem. Best solution for this problem and for any Samsung refrigerator is to put it in the garage and go get something else. Ice maker is too loud, water builds up then turns to ice INSIDE the refrigerator, which then drains onto your kitchen floor.....other than that, not a bad product if you put it in the garage. Don't purchase a Samsung refrigerator unless you purchase a 4 or more year extended warranty. The warranty says that after three attempts to fix the exact same problem they'll refund you the purchase price (plus tax). I've discussed this with the Warranty Company who has confirmed that this is the only solution because at some point it starts to cost them more than it's worth to continue sending out the repairman.