|Model Info||B003O4FR2A -1|
|Item model number||B003O4FR2A -1|
|Included Components||ice_maker, water_dispenser|
Samsung RF267AERS 26 cu. Ft. French Door Refrigerator - Stainless Steel
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Top Customer Reviews
Samsung products are junk, plain and simple. Once Korean-made quality products they are now made in China and are garbage. Samsung does not support their products unless you know how to create trouble for them.
Just a month after the Samsung warranty expired the icemaker reservoir did, too. That was repaired under the extended warranty the first, second, and third time. The bottom freezer gasket failed and was replaced. The freezer light switch failed and was replaced. Five days after the technician replaced the entire icemaker system the water dispenser failed. After replacing the main circuit board in back, the front control panel, lines, water switch and water reservoir with no luck the technician declared the refrigerator "unrepairable."
After the icemaker failed for the third time and the lower gasket and switch and the main CB had failed and been replaced I sent an email to Samsung Support from their website. What I got in response was that Samsung considers these types and numbers of failures within less than two years since purchase "Normal wear and tear."
Chatting online the representative apologized but refused to escalate my issues to a higher level ("Not allowed").
I contacted Lowe's Home Office and advised them of my problems and the fact of so many negative reviews in Amazon as well as the Class Action lawsuit against Samsung for selling several models of refrigerators with KNOWN defective compressors. Lowe's promised to look into the matter.
I waited a few days and then did another online chat.Read more ›
An update for you regarding my floors. Samsung contacted me and offered to pay for an assessment of the fridge (not repair). The man came out and said it was a nipple in the drain tube that freezes. They now have an "upgrade" which is longer than the original. The engineers messed up the first time. They said the part and repair is my responsibility at $250. I got a repair bid on the floor for $3500. I submitted this to Samsung at their request early April. Since then it has gone through many "layers" of their bureaucracy including "the president." Now it is in the hands of their insurance company which could take up to 14 business days to process. We're now 2 weeks past that and Samsung says they have no control over the insurance company and when they might call. We have a $3500 repair on our hands unless this company decides to do the right thing. Very disappointing to say the least.
Buy a Samsung Fridge only if you don't like ice makers... Ours is about 3 years old. The Ice maker quit about 6 months ago. We contacted Samsung for repairs. They sent their factory authorized repair service, A&E Factory Service. They actually had the nerve to ask $535 dollars to fix the ice maker. Buyer Beware. Samsung = high dollar JUNK.
After being contacted by Samsung concerning my complaints with their product, I am updating my above review.
Samsung sent their repair service out to repair my ice maker. While they did pay for the parts, I was still left with the labor portion of the repair which came to about $180. It took 3 appointments for them to finally get it right which cost me quite a bit more money in lost wages.
I bought this appliance from Sears. I will NEVER buy any Samsung product of any kind so long as I have choices, as this appears to be designed or manufactured improperly, in my opinion having been the owner of this thing for 3 years and having to bash ice from the top fridge and mop up water becomes ice every frickin' day. Now that we realize the problem we start everyday by pulling the deli tray out and mopping up the water that has accumulated so that we can avoid the massive ice sheet that will form if it is neglected.
If you like mopping up water and clearing ice from the top Fridge section, then this would appear to be the ideal fridge for you. In my opinion, this is the worst appliance that I have owned-and in my opinion, from my experience of how poorly this appliance eprforms, I would not buy another Samsung product of any kind--too much money on something with a serious flaw--it's a competitive market and if Samsung won't repair or replace then in my opinion I would not give that company any more business.
Most Recent Customer Reviews
This is the worst fridge. Same problem as everyone else. My coils have ices up twice and the little drain at the bottom gets plugged which makes the ice build up faster. Read morePublished 15 days ago by Jeffrey M. Walczak
We have a RFG298aars purchased in 2010 and really like the refrigerator but we have a knocking noise which is very annoying several times an hour.
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I have to take apart the back of the fridge every couple months due to ice freeze ups. Stick with their phones and not appliances. Such an expensive fridge. Read morePublished 1 month ago by R. Oshana
I've had this fridge for several years now and have almost no complaints. I see a ton of negative reviews, and I'm sorry people had trouble with their units, but mine has been... Read morePublished 2 months ago by Adam B. Peabody
We have had our refrigerator for five years and are now on our third ice bucket. We have also had the leak inside that caused water build-up which froze the bins to the bottom of... Read morePublished 2 months ago by Great Aunt
Bought this refrigerator for mothers day four years ago. one month after purchase water would collect under vegetable tray and run out on to floor (drain plugged up), and there is... Read morePublished 3 months ago by Amazon Customer
I wish I could rate this zero stars. This unit is junk and the customer support is worse. I debated the representative for 10 minutes because he insisted my ice build up problem... Read morePublished 4 months ago by KIM GUASTELLA
Don't buy, it's junk. Had ours for 4 years now and luckily it still partially "works". On its 13th month the display decided to beep and say "PC ER" and there is... Read morePublished 5 months ago by Brandon
Excellent refrigerator looks and features. Unfortunately there is a SEVERE DESIGN FLAW in Samsung refrigerators. Read morePublished 5 months ago by Steven M. Shantz