Most helpful critical review
25 of 27 people found the following review helpful
DO NOT buy Samsung
on August 5, 2012
I purchased my 26X series Samsung French-door refrigerator and also had the good fortune to remember to buy a Lowe's 4-year extended warranty.
Samsung products are junk, plain and simple. Once Korean-made quality products they are now made in China and are garbage. Samsung does not support their products unless you know how to create trouble for them.
Just a month after the Samsung warranty expired the icemaker reservoir did, too. That was repaired under the extended warranty the first, second, and third time. The bottom freezer gasket failed and was replaced. The freezer light switch failed and was replaced. Five days after the technician replaced the entire icemaker system the water dispenser failed. After replacing the main circuit board in back, the front control panel, lines, water switch and water reservoir with no luck the technician declared the refrigerator "unrepairable."
After the icemaker failed for the third time and the lower gasket and switch and the main CB had failed and been replaced I sent an email to Samsung Support from their website. What I got in response was that Samsung considers these types and numbers of failures within less than two years since purchase "Normal wear and tear."
Chatting online the representative apologized but refused to escalate my issues to a higher level ("Not allowed").
I contacted Lowe's Home Office and advised them of my problems and the fact of so many negative reviews in Amazon as well as the Class Action lawsuit against Samsung for selling several models of refrigerators with KNOWN defective compressors. Lowe's promised to look into the matter.
I waited a few days and then did another online chat. This time my claim was routed up the chain and I was assured I would get a call "within 2-3 business days." On the fourth business day I went back on the Chat Line and I got a call several hours later.
Suddenly, Samsung was "very concerned" and was willing to issue me a rebate for the depreciated value of the unit. All I had to do was send them a copy of the original sales receipt and invoices for the repairs. I did that and was told it would be 17-21 business days for my refund.
About a week later I got a call from a TV repair shop asking to set up an appointment to "inspect a Samsung unit." I told him I did not have a Samsung TV and he said he would cancel the call. I found out later that Samsung has no appliance service techs in my area and they then cancelled my claim.
Got that straightened out with the promise of another call to Lowe's Home Office and now I am SUPPOSED to be getting my depreciated rebate soon. The Lowe's Extended Warranty folks confirmed the "unrepairable" status with the technician and they are issuing me a Lowe's gift card for the full purchase price plus tax.
...and the icemaker gave up the ghost for the FIFTH time last night. Rather than try to sell it or give it away I am going to have Lowe's take it away and junk it.
Again, DO NOT BUY A SAMSUNG PRODUCT OF ANY KIND.