Customer Reviews

Samsung SC-D963 1.1MP MiniDV Camcorder with 26x Optical Zoom

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1 star:		(3)

 

 

I just got this camcorder for an exchange- my old camcorder was another samsung scd5000, and I waited 5 (five, unbelievable, months) for the camcorder to be exchanged.I have called customer relations for 100 times, they said they are going to fix it, exchange it, repair it, then did nothing in the end. I had to call them another 100 times, in the end executive customer relations, a superb invention of the management I suppose, which is responsible for everything, but is supervised by noone. Cut it short, they agreed for an exchange.
Then I got this one, scd963. I opened the box, nice, clean. Turned on the recorder mode, fine, recording; then the playback mode. A blue screen, not recording anything, not showing anything. The memory records, but not the tape. Well, should I be surprised?
In a word, Samsung is my worst experience in the United States, in terms of customer service, and quality of products. This new camcorder, is totally plastic, and now giving it another thought, I would be surprised if it worked. But simply, Samsung does not work.
Right now, my wife is on the phone with the executive customer services, for forty minutes, all they said was send it to us, we will repair it.

I bought mine last June. But at that time there was no any review anywhere. The camcorder was proved to be a piece of junk. The zooming function faile about 2 months after I bought it. The sounds in videos I recorded are fragmented. Both the video and pictures have very bad quality. In addition, the battery is becoming bad too. I sent it to the service center last month, with $45 payment for labor. Not recommended at all!

I have been playing with this camera for about a month now, and it is great. The only problem I have noted is you can hear noise on the built in mic, but turning on the wind noise dampener or using an external mic eliminates it completely. The battery life leaves much to be desired at only about 45 minutes on a full charge, which is not enough to even use up a full tape. And the digital zoom becomes too shaky and pixelated (even on a tripod) to use past about 150x... Other than those minor things, it is a great camera for the price, and I would definitely recommend it to any starting out video enthusiasts.

I bought this online and it is my first camcorder. at first sight, i was excited. it is small, handy, looks good and easy to use. and the price $250 is good for the 1.1 MP which means you can also take photoes that are clear enough for most purposes. But after using for several times, i am not satisfied with the quality of the video. The problem is that the time of focusing takes too long, for about 1 or 2 second, which means whenever the object move, or the camcorder move, there will be seconds that the video become blurred. This is unacceptable flaw for capturing moving objects especially when the object is small and close to you. I think this may be the common flaw for Samsung camcorder. i go to circuit city and try other brands. at least Panasonic is much better than this one. so my suggestion for the first time buyer of MiniDV camcorder is: go to some local electronic stores and compare the quality of different brand before you made decision buying online. overall, consider the price, i can only say it is just ok. Maybe i have to spend more time learning the tricks how to capture a more clear video using this one.

Just a word of caution to anyone who buys Samsung products - If you do have a problem with the product at a later date - you will have a very difficult time getting any support or customer service from Samsung. Their customer relations department exists solely to confuse and frustrate and lie to the Samsung consumer. Beware!