Most helpful positive review
118 of 123 people found the following review helpful
Very Different Experience from the One Star Reviews
on April 21, 2013
I almost didn't buy this microwave because of all the negative Amazon reviews, but after a little more research on the net I noticed that at other outlets the ratings were very different. Disregarding the reviews on Samsung's website (I always wonder about the integrity of reviews on manufacturer sites), I discovered the following:
- Sears showed 3.5 stars with 57 reviews
- HHGregg showed 4.5 stars with 95 reviews
- Testfreaks.com gives it 8.8 out of 10 with 247 reviews (that includes many bad reviews from Amazon)
- Home Depot has 4 stars with 21 reviews
- Best Buy gives it 4 stars with 105 reviews
- Lowes gives it 3 stars with 42 reviews
After considering the reviews from all of the other sellers, I decided to go ahead and buy this microwave in November 2012. Since it does have such a large number of negatives, I opted to buy it from my local Sears (easier to get repaired or replaced that way) along with a five year extended warranty.
Since installing this microwave, we have no problems whatsoever with it. It has way more features than anyone in my family will ever use and it looks great next to my stainless fridge.
Features that particularly stand out for us are as follows:
- Tri-level dimming range light is great for lighting up the stovetop when cooking or acting as a nightlight
- Triple Distribution System seems to work quite well and really does help heat food more evenly compared to other microwaves we've had
- Range exhaust with charcoal filter has five speeds and moves and filters a ton of air when needed
- It cooks / heats quickly and efficiently
The only thing I don't like about this unit is that the "Start" button is located in a different location than any other microwave I've ever owned, so it always takes me a second or two to find it. I know that might make me sound like a moron, but in my experience, the "Start" button is always on the very bottom right of the keypad and usually colored green to make it easily identifiable. I don't use this microwave a lot because I work away from home three to five weeks at a time, so when I come home and go to nuke some Ramen noodles or leftovers, my finger just instinctively goes to the bottom right of the keypad to press a start button that is buried in the middle right of the interface instead.
The other thing that is a little odd about this microwave is that the Samsung website says it's a 1,000 watt oven but consumes 1,500 watts. Advertising and product info on most websites call it an 1,100 watt microwave, and my unit has a plate inside the door that says it's a "1,600 watt". My guess is that I have a later model that is 1,100 (as advertised here on Amazon) and that the earlier models were only 1,000 watts of cooking power and 1,500 watt power consumption.
In summary, I am so far very pleased with my purchase. All the negative Amazon reviews keep me holding my breath waiting for the thing to fail, but so far it's been great. I'm glad I bought this microwave and I would do so again, but having the five year extended warranty offers me a little extra piece of mind.
******************** UPDATE ********************
After a year and three months of ownership, this microwave is still alive and kicking without a single problem. I'm remaining cautiously optimistic that it will continue to do so for years to come. With all the negative reviews, I'm still glad I bought the Sears 5 year, in-home extended warranty though. Thanks to shopper John Henry for reminding me I should update my review to reflect my fifteen months of experience with this appliance.