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1.6 out of 5 stars
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52 of 54 people found the following review helpful
on September 28, 2012
This isn't bad product. It does what it's meant to do. Just not very well, and certainly not to warrant the price. I'm an expecting new dad shopping around for a video monitor. My sister recommended the Motorola MBP36 that she's been using. This and the the Summer Infant Infant model seem to be the mostly highly regarded. But I really liked the idea of being able to view from anywhere, on iPhones, iPads and Android. (I currently have an iPad and a Samsung Galaxy Note). So I thought I'd give it a try before spending the big bucks for those dedicated monitors. It wasn't the easiest set up but I eventually got it all set up. I'm a tech guy, I work in networking. I actually found this "easy and guided" way of setting things up very much trial and error.

Pros:
-It allows you to view from any internet connected device or computers.
-Doesn't need you to know how to configure your router or network to view them.(I Actually consider this Con, but most people would consider this a Pro, more on this later).
-It's small and easily mounts.
-WiFi support, although you have to connected it to the LAN connection for setup unless you have WPS support on your router.

Cons:
-The internet viewing is done via an external service from Samsung's server. This causes a huge amount of latency so the video is delayed and not smooth at all. You also have to register the device and sign in to there service.
-the night vision is pretty bad. The infrared LEDs are far too few and weak. This makes it almost useless as a baby monitor while the baby's sleeping in the dark.
-Normal video quality is barely acceptable. If you've never tried one of these of devices before, you might think it's not that bad. After looking at my sister's Motorola unit, it was pretty clear (or not clear).
-Audio, both direction is terrible.
-Doesn't support any sort of Pan/Tilt/Zoom.
-Recording feature is useless, mainly because of the subpar video quality and frame-rate.

With those shortcoming, I had to return it. I considered going with the Motorola unit first, but although the picture quality and features were nice, it was expensive. I'd asked around and found that baby monitors with dedicated video displays, the display unit often degrade because they use low quality LCD screens.

So I did a bit more research and tried something not even advertised as a "Baby Monitor". The Foscam FI8910W. It a IP Camera with excellent features and performance. Once I tried this, it was day and night. The setup is more geeky. To view the feed from the internet, you'll have to know how to setup your router for port mapping and have either a static IP or Dynamic DNS. But for a person like me who deals with this stuff all the time, it was quite simple, no trial and error. Either you know how to do or you don't. Like the Samsung, you'll need to connect it to your LAN for setup before using it over WiFi. You're streaming directly from the Camera so there no delay and the video quality, although not HD (there's also an HD version the FI9820W but never tried this), is fantastic! The night time performance is awesome. It supports Pan and Tilt, but not Zoom (some software will allow digital zoom, but this is pretty useless). On my iPad it looks amazing, way better than even the Motorola unit. Same on my Galaxy Note and any computer. The video doesn't degrade when you're connected from outside your home network. The two-way audio, although not fantastic is more than acceptable. It's a bigger unit, but it doesn't take up much more room than the Samsung, which is flat. The biggest plus, it's less than $90 on Amazon. So while I wait for my wife to pop, I'm using the camera to monitor my Dog while I'm at work. I've even been able to get his attention when he's up to no-good while I'm at the office.
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13 of 14 people found the following review helpful
on May 21, 2013
I bought this item, relatively sight unseen, without reading the initial reviews here. (This was a mistake) Out of the box, I was able to connect the device to the LAN, set up my account via the website, and get the camera working. Where the problems started was with the Wireless set up. I followed the instructions in the quick start guide, and the device was able to detect our network. When I entered the password, it failed to save the settings. We tried every different option, ensured our password was entered correctly, and still was unable to connect. We also validated that it did not work on multiple devices when trying to update via the SmartCam website. (2 different laptops, 2 different OS's and a tablet) The support site for Samsung was also no help with this error, when we searched their troubleshooting FAQ's. Because our overall poor experience (usability, time wasted, lack of information from the OEM) we are returning this monitor. I suspect we can get a better device for the same price.
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7 of 8 people found the following review helpful
on October 17, 2012
We use the camera as a nanny cam. The camera is up and running for 4 months continuously and we did not have any issues. A recent firmware update decreased the latency of the camera on a local wireless network from 2 seconds down to maybe 0.5 seconds. The only thing I am unhappy is the android software support. Currently, the app does not support android 4.1 (jellybean). Hence at work, I am forced to use my compute rather than my smartphone. Also I was hopping that I would have an app on my Samsung SmartTV to log into the camera. One important thing: The smartcam is using peer-to-peer connection. Hence, you have to connect do each camera individually. Only if you connect to the camera, you will use bandwidth. This is in strong contrast to the dropcam solution. The dropcam solution is set up as a online dvr (digital video recorder) system. All data is sent via a dropcam server (US based) and hence the local area network will see much more traffic. The samsung smartcam only allows event recording to a private youtube account. If you are looking for surveillance 24/7, certainly the dropcam solution (monthly charge applies) is the better choice. Re-routing the traffic via a server vs peer-to-peer will add up to increased latency (5 seconds). Another note: I could not observe the timeout issues described by other reviewers.
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3 of 3 people found the following review helpful
on May 19, 2014
Dont buy this. Any reviews on here that are positive are fake. If I could return it I would. It is junk. It has absolutely no support from the developers, other than the android app that gets an occasional update (which ends up ALWAYS breaking something else in the app). I have been in relay mode for 2 months. A $15 baby monitor works better and more reliable. I had terrible quality and stability when it did work. Both Samsung Galaxy S3 and Galaxy S4 work for about 3 minutes and then disconnect (well not now since the last two updates). Both phones are unrooted and fully updated. For all 3 of those devices being made from Samsung they should work flawlessly. Without WPS you need a windows computer to set it up. Linux support (besides android) is not available. You can change some settings via linux by directing a browser to the ip address of the camera and using the camera username and password to log in. However there will not be any video playback and certain settings fail to save or appear across different browsers (chrome, midori, firefox). Every attempt i have made to contact the developers has been ignored. This is Samsung's worst product I have owned. It was advertised as being a baby monitor. Why use this for watching your baby when it works once out of every thirty times you try to use it? When in relay mode sound is disabled as well, along with the lagged poor resolution video: you will be done changing her diaper before you see yourself on the screen (seriously). I guess my minimum of 30 mbs connection isnt fast enough for a crappy video, but it is just fine to stream 1080 Netflix on three devices simultaneously and 3 computers running nonstop. They cant complain that my ports arent forwarded or router issues either. This product just does not work.
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3 of 3 people found the following review helpful
on July 19, 2013
Impossible to set up. I'm not a major IT techie but I consider myself savvy enough to set up a device that has an "easy set up guide." Wish I read the reviews prior to throwing out the box. Now what do I do with this $150 piece of crap?
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2 of 2 people found the following review helpful
on April 22, 2013
I tried two of these called Samsung and they said send it back these are junk and I would not wast your time. Samsung had me reset it because we couldn't get the password to take and after that it never booted up again. The second one I received must have already been returned I received it and it never booted up from the very beginning. JUNK!
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1 of 1 people found the following review helpful
on March 20, 2014
Prior to purchase I read the instruction manual and it specifically stated on page 31 that the camera software worked in Mac OS Snow-Leopard (Safari) browser
"Web Viewer=Supported Browser : Windows XP, 7 (Internet Explorer 8, 9, Firefox, Chrome), MAC OS X Snow Leopard (Safari)
I have the latest Mac OS on my desktop and server, but on the laptop I intended to use I've maintained OS 10.6.8 Snow Leopard for my Adobe Suite and Quark. I spend an hour trying to view the camera footage with no joy, I call Samsung Service Center and the agent tells me I must have the latest Mac OS software in order to use the camera.

So I move the camera to the office, plug it into the server, pull the websight up on a Mavericks (os 10.9.2) Safari browser and wahlah, there it is. I set all the preferences but for some reason it's not recording and storing data in the folder. It's not recording audio or video, it's just allowing me to view and listen without recording.

I have a number of IP Security Cameras, so setting up cameras is nothing new to me. I open up Security Spy, a custom security software that cn access hundreds of cameras, but for some reason, not this one. It sees the camera's Mac Address, but the camera won't send a video or audio feed.

I have no idea what's wrong with these cameras, nor do I like the fact that Samsung has claimed in writing that they work with a specific OS and then tell you on the phone that they do not.

Every other Samsung product that I have, TV's, monitors, Galaxy phones and tabs work great, which is why I bought this product, the Brand. Samsung has done themselves a disservice with this product, and I hope they resolve it or get out of the surveillance camera business.
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1 of 1 people found the following review helpful
on June 9, 2014
In principle the set up was simple and the camera is good quality and has reasonable features, however, from first set up and use it went down hill quick. First during setup, the instructions seemed simple and straight forward enough yet when I hit a glitch and called the tech support number supplied I got to a very impatient and unhelpful agent. I actually hung up on him and called back to try to get a support person a little more friendly and actually got a guy that made the first one seem like dream...total obnoxious ass. Both agents blamed me for the difficulty getting the camera online but two more calls and finally got a friendlier agent who confided that Samsung's cam server was to blame and that it is frequently down or over loaded.( he also confided that he and his fellow support agents were not Samsung employees but rather subcontractors). In the end the two problems I face are that I constantly get false notifications of motion in my store after hours and when I try to log on from my iPhone app to see if there's an intruder I'm frquently met with a "can't connect to the server" message. So, as stated in the header....this cam it utterly useless as a security monitor.
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1 of 1 people found the following review helpful
on February 2, 2014
If you want to set up a secure camera network to monitor your baby or your home, while at home or away, then this is a good alternative. Set up is easy and i have experienced no issues. Can access cameras easily both in network, while at home on the same wifi network, and remotely, while on a different wifi network and cellular...( verizon).

I can access remotely, easily and relatively quickly (ten seconds) from ipad, iphone and android (samsung S2).

Picture quality is poor even on HD thats why it gets 3 stars. But you can hear and see what's going on. Great for keeping an eye on kids and also for baby room. Have 2 cameras paid 120 for first one, 90 for second one, now 60 bucks, a steal for what it gives you. Will add 2 more.
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1 of 1 people found the following review helpful
on August 9, 2013
Right out of the box it wouldn't boot up. The red light never changed to white as indicated in the manual. Spent 30 mins on hold to get to support. They said it was probably defective. Returning it tomorrow.

Also, while waiting on hold for support we went to download the app for the iPad... it's actually an iPhone app that stretches and also has atrocious reviews about hardly ever connecting.
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