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Most Helpful Customer Reviews
8 of 9 people found the following review helpful:
2.0 out of 5 stars
You get what you pay for. In this case, not much.,
By Knitty (Brooklyn, NY) - See all my reviews
This review is from: Samsung Smooth Verizon Wireless Prepaid Mobile Cell Camera Phone (Electronics)
You can make calls whenever the phone doesn't slip out of your hand. Sound quality's fine, for the first few months. And then it starts to sound like everyone you call is cutting in and out. Are they having phone reception problems? Nope, it's your phone with the problem. The screen is a decent size for a phone at this price, but what's the point when you start getting extra lines across the screen after just a few months of use? The phone does tell time, though.
4 of 5 people found the following review helpful:
1.0 out of 5 stars
Avoid like the plague - bad hardware, Keystone Cops service,
By A techno geek (Hawai`i, USA) - See all my reviews
This review is from: Samsung Smooth Verizon Wireless Prepaid Mobile Cell Camera Phone (Electronics)
Thank you Samsung for guaranteeing I never buy another cell phone made by you. After 8 months of use, this phone started making beeps when I plugged in the charger and gave spurious warning messages that it had the "wrong battery", "unsupported battery", even though it would eventually usually recharge. I called Samsung warrantee service, and they made a ticket and UPS label to send in the battery. Within two weeks after I sent it in, they finished the service and sent me an email they had shipped out a replacement. After 3 weeks it hadn't arrived, and when I checked the tracking number, I discovered they'd mailed it to some guy in Florida, not Hawaii. It took me a month of multiple phone calls and submissions on the web to get Samsung Service in Plano, Texas, to send me another battery.
When it arrived and I put it in the handset, it displayed the same malfunction. So the problem was in the handset, not the battery. I called Samsung and they told me to send in the handset without the battery or the door, which I did. Three weeks later, I get an email from Samsung that they have received the shipment and "*** PLEASE DO NOT REPLY TO THIS EMAIL*** We regret to inform you that your Samsung ticket [#####] was rejected due to the following reason. REJECTED - INCOMPLETE KIT The original item will be shipped back to you unrepaired." and in a separate email, "Your product was shipped on 20101122 at 102557 EST." That message, though, was completely erroneous. Nothing was shipped back to me. It was followed by "We received your Samsung SCH-U350MBPVZW on 11/23/2010 at 12:41 EST". A week later, I got another message, "Problem found: LOCK UP DURING OPERATION (SW) SOFTWARE EMERGENCY RECOVERY Solution: S/W Updated Passed All Functional Testing", and a week after that, the handset arrived back, and now appears to be working. Would I sign up again for such an experience with a cell phone malfunction? No. There were just too many mistakes made here for this to be a fluke. Something is systematically wrong with Samsung USA. I resurrected my Motorola with a cheap OEM battery I got online, which I will continue to use.
3 of 4 people found the following review helpful:
3.0 out of 5 stars
It's too smooth,
By
This review is from: Samsung Smooth Verizon Wireless Prepaid Mobile Cell Camera Phone (Electronics)
The case is so smooth and tapered it is very hard to grasp to flip open. The keys are also hard to push you have to press just right.
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