Customer Reviews

Samsung TXN2020 20" TV

5 star:		(1)
4 star:		(0)
3 star:		(0)
2 star:		(1)
1 star:		(1)

 

 

This TV has a misaligned picture tube! It is not fixable. We were unable to reach Samsung by any means to have them rectify the problem; we could only return it, which we will as soon as our next one arrives. We are very disappointed, although the picture quality is excellent and it's probably a great TV, but this is a manufacturing defect that spoils the TV's good qualities. And Samsung's unavailability only compounds the problem. Next TV: not a Samsung!

I was so excited to receive this TV. Samsung has always been a good brand for me so I assumed this TV would be no different. Sadly, when I began to view a wide-screen formatted dvd, I noticed that the black bars that run across the top and bottom of the screen were misaligned--they tilted down towards the right. First I thought it was me, perhaps I was too tired from a long day and my eyes were playing tricks on me, but then I asked my friends to take a look and sure enough, they all agreed it was misaligned. My hope is that Amazon will take care of the refund and the shipping costs back to them, as a defective product should not be sold to trusting customers (I now see that another purchaser reported the same issue). Why isn't this product being pulled? Furthermore, why has the price gone up another 10 dollars from when I bought it?

I just got this TV today and am surprised to hear that some people have had problems with the widescreen alignment as I have found this product to be a very excellent TV with great picture quality and features. I haven't noticed any of the problems listed by the other reviewers thus far, and I just finished watching the extended version of my Fellowship of the Ring dvd, which is widescreen. The picture was perfectly aligned and fantastically clear. The colors really stand out much more than on my 10 year old previous television and far surpassing any TV I've ever owned. The zoom feature also allows for a bigger picture on widescreen format movies. I would definitely return this TV if I'd noticed any alignment problem, but as it is I'm very pleased with it.