Top critical review
1 of 3 people found this helpful
Great while it lasted. Warranty service terrible.
on August 2, 2013
We purchased this from another vendor, and it worked so great that we ended up purchasing a similar model from Amazon.
Then, after about 10 months a blue vertical line appeared down the middle of the screen. Since it was still under warranty, we sent it in for service. (Yes, since it's smaller than 37", you actually have to send it.)
Samsung called a couple of days later to tell me there was a "small" scratch on the display, so they were voiding the warranty. I'm pretty positive there was no scratch when I sent it, but since I had to mail it (UPS) instead of actually handing it to someone (because I'm sure there are no capable repair shops in Atlanta), there's no way to prove whether it was already there, if it was a problem in shipping, or if they did it upon receipt. They did offer to do an out-of-warranty replacement for only $80 more than I paid for the tv in the first place. (Gee, thanks.) Since I knew I was going to get nowhere with them, I told them to just send it back.
When I got the tv back, the display was destroyed. It looks like the layers of the display are completely separated/cracked. I called Samsung and they told me to put in a claim w/ UPS. When I told them that I expected that UPS would reject the claim because of the poor return packaging, I was told that Samsung wouldn't do anything for me because the tv was considered out of warranty due to what I was repeatedly told was a SMALL scratch (which I'm pretty certain had nothing to do with that original blue line problem anyway).
So, now I've gone from having a tv with a small blue line through the display to having a useless brick.