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Must login to WiFi every time, No Amazon VOD...otherwise, it's great
on January 10, 2012
Right off, here are my two big beefs with this TV.
First of all, the TV absolutely, positively will not remember network settings. Every time the TV goes off, it forgets my wireless network ID and password, and I get to start from scratch the next time I turn it back on. I've never seen that in a wireless device before. It's to the point where I get a little angry whenever I use the TV -- generally speaking, not a good sign for a product.
It's especially aggravating, since Smart TV features demand you login to the network, even if you're not going to use anything that requires a network collection (like watching a video through a USB hard drive). Skip the login, and it kicks you right out of the Smart TV app entirely, and you have to restart it.
Looked online for a solution, with no joy. Found several people with the same problem, no solution. The Samsung site suggested contacting customer support.
So contact Samsung support I did...and they were atrocious. Spent 30 minutes going through an assortment of power cycles and system resets that accomplished nothing. Then they proclaimed that there was "definitely something wrong," and that I should call the following number...and then gave me the number I'd just called! I told them that was the number I was speaking to now, and they insisted it wasn't, and that I needed to call that number.
So I called it again, and got another rep, who tried to run me through the exact same process; I told rep #2 that I'd just done all those things, and they said they could see that (I was already in their database, having called a few minutes earlier), but this was all he could do. And that's where I gave it up as a bad job.
Seriously. Awful. Service.
The other beef I have isn't really Samsung's fault, but it does diminish the value of the product: no support for Amazon VOD or Amazon Prime VOD. No ETA for it either, as far as I can tell. There's other apps missing too -- NBA, NFL, but the Amazon one hurts the most.
Those gripes aside, the TV's great. Awesome picture. The Motion Plus stuff is aggravating, but easily disabled. Sound's a little on the low side, but loud enough most of the time; we've had to plug in an amp on occasion, just to hear certain quieter movies. Teeny tiny bezel, which makes fitting it into our TV alcove possible; no other 46" inch would have been able to replace our old TV, a 46" Samsung DLP.
I'm not sure if everyone's experiencing the network problem too; I'm guessing not. But if you end up being one of them, my condolences. I figure at this point I'm stuck with it, and may need to buy a wireless access point, just to eliminate the occasional impulse to put my foot through the screen to avoid needing to punch in my WEP key one...more...time.