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  • Samsung WA400PJHDWR 4.0 cu. ft Large Capacity Top Load Washer
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Samsung WA400PJHDWR 4.0 cu. ft Large Capacity Top Load Washer

by Samsung
| 4 answered questions

Currently unavailable.
We don't know when or if this item will be back in stock.
  • 9 Wash Cycles
  • 5 Options
  • 5 Temperature Settings
  • 800 RPM Spin Speed
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Product Information

Technical Details
Part Number WA400PJHDWR
Item Weight167.4 pounds
Product Dimensions1 x 1 x 1 inches
Item model numberWA400PJHDWR
ColorNeat White
FinishNeat White
Item Package Quantity1
  
Additional Information
ASINB0084IXCN2
Best Sellers Rank #746,265 in Home Improvement (See top 100)
Shipping Weight167.4 pounds
Date First AvailableMay 19, 2012
  
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Product Description

Washers

Customer Questions & Answers

Customer Reviews

2-2-2013 the replacement broke.
karatemom23
I have bought several samsung products in the past but will never buy a samsung product again.
bentomon
I called Samsung only wanting a part number to order hoses to repair my machine yet again.
R.F.

Most Helpful Customer Reviews

23 of 25 people found the following review helpful By karatemom23 on March 5, 2013
I got this in Aug 2012, 9 weeks later the cheap plastic pump holder broke, it took 3 weeks to get fixed then 6 weeks later piece broke AGAIN. (note it floods your floor each time this happens and ruins your floor) 2 weeks after it got fixed again the pump died. Samsung got me a replacement I received 12-15-2012. 2-2-2013 the replacement broke. Originally thought it was pump but on 3-5-2013, when repairman finally made it out after samsung kept cancelling my work orders, it was faulty wiring that wasn't crimped enough to keep the wiring from coming apart. Spoke to salesman at Store who told me the washers like this with the white bottom, are pieces of junk and Samsung has a known problem. All I want is a new washer!!!
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24 of 28 people found the following review helpful By Ruth B. on January 6, 2013
I bought this washer from Lowes because the store gives my veteran husband a 10% discount, the store was offering a 10% discount and our local utility was giving a $50.00 rebate on the purchase of an HE machine.
The Lowes delivery people installed and calibrated the machine. They warned me not the worry about the start-up noises that have alarmed some buyers. I had read the reviews and was prepared for some differences over my 18 year old Maytag. The noises are a non-event.
The installer also checked my laundry soap and fabric softener for high efficiency, and said I was good to go.
HE (high efficiency) products are essential with this machine.
I had about 10 loads waiting to test the machine. First, you do not choose a water level or time for the cycle. You select what you are washing: bedding, heavy-duty, normal, delicates, permanent press, quick-wash. Add the soap, fabric softener, bleach according to directions and push "Start". And walk away.
My laundry room is next to my living room, and maybe I'm deaf, but I did not hear the machine until the delightful little melody played when it was done. The Samsung is very quiet compared to my old Maytag.
I'm also pleased with the water extraction. This washer spins clothes so much dryer that time in the dryer is reduced by half over my old machine.
I will buy the matching dryer. I'm that impressed by this Samsung washing machine.
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9 of 9 people found the following review helpful By Mr. M on July 29, 2013
Worked for 6 months. Then the plastic housing on the pump breaks and floods the floor. Samsung phone support is nice enough but their website is poor. Lot of errors and poor performance. Finally find a Samsung warranty technician. That one said they don't service my area even only 20 minutes away (could be a sign they don't want to work on Samsung warranties, but just a guess). Have to call back Samsung and they reassign ticket. This guy is an hour away and they don't give me a phone number, just an email address. I track down new technician to verify they will service this machine. Yes, but they need to order the part and are familiar with this problem. They now mount the pump on the bottom of the washer vs. on the tub where it was before.

Note to self- when you buy appliances, make sure to ask who does warranty support for this brand, where are they located, etc. Not worth saving a few bucks if you can't get help when it breaks. I'd also ask which ones are easier to repair and get parts for.

New pump installed. I start wash overnight. Big mistake. Never use an appliance when you sleeping or away from the house. It could easily fail and cause a fire. Wake up to just here the pump running. It never finished the cycle and had a NF error which means "no fill". That's because as the tub would fill, the pump would empty it into the drain.

Samsung had my ticket open with another technician they didn't list on their website (website and phone were not synced). They happened to come the next day. I was lucky....thinking it would get fixed this time. Well the diagnostic from this technician was a faulty pressure sensor. I now received a new one after waiting and that made no difference. Pump runs when you plug in machine before you hit power/start.
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10 of 11 people found the following review helpful By Tim on September 27, 2012
Bought at Lowes 8-19-12 machine dies 9-21-12. Lowes says sorry past 30 day return policy (really cost 800. bucks and that's what you say?) Called Samsung had tech out in 5 days. Tech says need new pump and mother board (wouldn't spin or pump water out). Talked to expert. told this is a new model made in Maylasia. Lots of problems. But was told a pump in 37 days was a record. Told parts will be in, in 3-8 days. House has 8 people. Big bucks at Laundromat. Lowes had corporate not interested attitude. Still working thru Samsung. will pay more next time and stay with a local mom and pop.
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7 of 8 people found the following review helpful By Sally C. Crawford on May 21, 2013
I bought this machine in Aug., 2012, and it ran like a top until a couple of weeks ago. It cleaned well and I love the capacity. Then, as is apparently the trend, the drain pump BROKE OFF. It was replaced under warranty, and started leaking after one day. Repairman came back after waiting another week, and couldn't find anything wrong. I did a few more loads of laundry and now it won't drain at all. Samsung is sending another repairman, but I have to wait another 2 days. Although the customer service people are very nice on the phone, Samsung's "authorized" repair company where I live (Golden) has not only terrible customer service, but they haven't been able to repair it permanently.

First of all, while reading today, this is apparently a chronic problem with this washer. Second of all, Samsung must not care that their "authorized" repair service, Golden In-home Service, is terrible. I have been dealing with this mess for 19 days now.

Think before you buy this washer!! No more Samsungs for me!!
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