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  • Samsung WA400PJHDWR 4.0 cu. ft Large Capacity Top Load Washer
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Samsung WA400PJHDWR 4.0 cu. ft Large Capacity Top Load Washer

by Samsung
63 customer reviews
| 4 answered questions

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  • 9 Wash Cycles
  • 5 Options
  • 5 Temperature Settings
  • 800 RPM Spin Speed
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Product Description

Take care of your family39s laundry needs with this Samsung 40 cu ft 9-cycle top-loading washer that features VRT Vibration Reduction Technology quiet operation and a Diamond Drum for gentle yet effective washing

Product Information

Technical Details
Part Number WA400PJHDWR
Item Weight167.4 pounds
Product Dimensions1 x 1 x 1 inches
Item model numberWA400PJHDWR
ColorWhite
Item Package Quantity1
  
Additional Information
ASINB0084IXCN2
Best Sellers Rank #1,284,881 in Home Improvement (See top 100)
Shipping Weight167.4 pounds
Date First AvailableMay 19, 2012
  
Warranty & Support

Product Warranty: For warranty information about this product, please click here
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Customer Questions & Answers

Customer Reviews

Most Helpful Customer Reviews

32 of 34 people found the following review helpful By karatemom23 on March 5, 2013
I got this in Aug 2012, 9 weeks later the cheap plastic pump holder broke, it took 3 weeks to get fixed then 6 weeks later piece broke AGAIN. (note it floods your floor each time this happens and ruins your floor) 2 weeks after it got fixed again the pump died. Samsung got me a replacement I received 12-15-2012. 2-2-2013 the replacement broke. Originally thought it was pump but on 3-5-2013, when repairman finally made it out after samsung kept cancelling my work orders, it was faulty wiring that wasn't crimped enough to keep the wiring from coming apart. Spoke to salesman at Store who told me the washers like this with the white bottom, are pieces of junk and Samsung has a known problem. All I want is a new washer!!!
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23 of 24 people found the following review helpful By MichaelT on June 9, 2014
I purchased a Samsung top loading washing machine two years ago. Model WA400*. I recently had a failure of the bracket that holds the drain pump to the drum.
It simply cracked/broke due to the strain on the bracket mounting points. In researching the issue looking for a replacement part what I discovered is that Samsung recognized that there was a design flaw in how the bracket was designed and did a redesign of this bracket. There is a technical bulletin describing the discontinuation of the old part and the replacement of the new. Do a Google search of ASC20130222001 dated 2/22/2013.
This affects the WA400, WA422 and WA456 models.

The original bracket is part number DC63-01427A and is discontinued and out of stock everywhere.
The upgraded bracket is part number DC94-03523A and is discontinued and out of stock everywhere.

Only 3 months later on 5/9/2013 they recognized that this was still an issue and put out Bulletin # ASC20130509001, where they came out with a complete retrofit kit with new wires/hoses/brackets, etc. that moves the pump from being attached to the drum to being attached to the frame of the washing machine. Only problem with this is that they had made other design changes to these model numbers around 12/24/2012, you can tell if the machine is of the newer design due to a 01 being added to the end of the model number. The retrofit kit that moves the pump to the frame can only be done to machines made after that date or have the 01 at the end of the model number. Originally I thought my machines serial number meant that the retrofit kit would not work on my machine, but now I am not so sure due to some confusion of the affected serial numbers.
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13 of 14 people found the following review helpful By Tim on September 27, 2012
Bought at Lowes 8-19-12 machine dies 9-21-12. Lowes says sorry past 30 day return policy (really cost 800. bucks and that's what you say?) Called Samsung had tech out in 5 days. Tech says need new pump and mother board (wouldn't spin or pump water out). Talked to expert. told this is a new model made in Maylasia. Lots of problems. But was told a pump in 37 days was a record. Told parts will be in, in 3-8 days. House has 8 people. Big bucks at Laundromat. Lowes had corporate not interested attitude. Still working thru Samsung. will pay more next time and stay with a local mom and pop.
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12 of 13 people found the following review helpful By Mr. M on July 29, 2013
Worked for 6 months. Then the plastic housing on the pump breaks and floods the floor. Samsung phone support is nice enough but their website is poor. Lot of errors and poor performance. Finally find a Samsung warranty technician. That one said they don't service my area even only 20 minutes away (could be a sign they don't want to work on Samsung warranties, but just a guess). Have to call back Samsung and they reassign ticket. This guy is an hour away and they don't give me a phone number, just an email address. I track down new technician to verify they will service this machine. Yes, but they need to order the part and are familiar with this problem. They now mount the pump on the bottom of the washer vs. on the tub where it was before.

Note to self- when you buy appliances, make sure to ask who does warranty support for this brand, where are they located, etc. Not worth saving a few bucks if you can't get help when it breaks. I'd also ask which ones are easier to repair and get parts for.

New pump installed. I start wash overnight. Big mistake. Never use an appliance when you sleeping or away from the house. It could easily fail and cause a fire. Wake up to just here the pump running. It never finished the cycle and had a NF error which means "no fill". That's because as the tub would fill, the pump would empty it into the drain.

Samsung had my ticket open with another technician they didn't list on their website (website and phone were not synced). They happened to come the next day. I was lucky....thinking it would get fixed this time. Well the diagnostic from this technician was a faulty pressure sensor. I now received a new one after waiting and that made no difference. Pump runs when you plug in machine before you hit power/start.
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11 of 12 people found the following review helpful By Harry and Candy Rogers on December 3, 2013
Samsung washing machines in general and especially the water pumps are nothing but trash. There are two typs of Samsung washing machine owners. Those who have had problems, and those who will!!!! Same problem as everyone else, I sincerly hope that a class action lawsuit against Samsung for their washing machines leaking requires everyone of them sold to be refunded. I have damage to my flooring from it being flooded out, washing machine is 14 months old, and has replaced by Lowes 2 days after original purchase, 3 service calls since, Samsung stated they would pay fro the last repair, NOT!! As far as dealing with Samsung for repair or damages, it's a waste of time. Nothing but transfer from one department to another, and everyone tells you someone will get back to you, but they never do. Samsung has STOLEN my money on this machine, they refuse to replace it, or even give me a prorated credit. I am So sorry I purchased this item. I didn't do my homework, because if I had, I would have seen all the complaints about Samsung washing machines water pumps, dumping water in the house, very frustrated, Samsung has a terrible product, and the worst customer service. If you purchase a Samsung, please be prepared to place it in a waterproof room, because it WILL LEAK, and buy another brand, any brand, as a spare. You will quickly get your investment back from the money you have to spend having your clothes washed elsewere will the Samsung in down. "STAY AWAY FROM SAMSUNG!!!!
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