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  • Samsung WF393BTPA 3.9 Cu. Ft. Front Load Washer with Steam Wash, Neat White
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Samsung WF393BTPA 3.9 Cu. Ft. Front Load Washer with Steam Wash, Neat White

by Samsung

List Price: $1,099.00
Price: $939.00 & FREE Shipping
You Save: $160.00 (15%)
In stock.
Usually ships within 3 to 4 days.
Ships from and sold by Interstate Appliance.
Neat White
  • 11 Wash Cycles
  • 10 Options
  • VRT Plus Technology
  • Steam Wash
  • PureCycle
See more product details


Product Information

Color: Neat White
Technical Details
Brand NameSamsung
Part Number WF393BTPAWR
ColorNeat White
Manufacturer Warranty Free 10yr Warranty on Major Components
  
Additional Information
ASINB009VSCZOQ
Best Sellers Rank #705,388 in Home Improvement (See top 100)
Shipping InformationView shipping rates and policies
Date First AvailableOctober 24, 2012
  
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Product Description

Color: Neat White

Washers

Customer Reviews

2.5 out of 5 stars
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4 star
1
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1 star
1
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Most Helpful Customer Reviews

28 of 29 people found the following review helpful By Ebs on February 8, 2013
Color Name: Neat White
I've only been using this washer for 2 months, but it has performed really well thus far. It is large and easily holds LOTS of items per load. We aren't having to do laundry as often. It uses very little water and detergent. Be careful not to over-do the detergent. The washer is quiet, including spinning. It takes a while to get the hang of which cycles/temps/spin speeds are the best for various uses, but once figured out it's smooth sailing.The My Cycle makes customizing your settings easy. Wash cycles that heat water to a higher temp take an hour and a half, but the hotter water has been worth the time . The Sanitize setting really cleans up those sour dish cloths, kitchen towels and washcloths. The Delicate cycle is very gentle--to the point where I decided to do some delicate items on Perm. Press instead. I have not had a problem with odor in the machine. I dry the grey rubber seal at the end of the laundry loads and then keep the door propped open with a rolled dishcloth so the machine can dry out. I gave this machine 4 stars because you can't engage the extra rinse without canceling the cycle and starting over...which I guess is also one way to get rid of excess suds.

The dryer that goes with the set has been a revelation. It dries perfectly without over cooking anything. An unexpected bonus for certain.

Like I said, great so far.
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Color Name: Neat White
Broke after ten months temperature error code. Called for warranty repairs. First tech was no call no show. No follow up. Same for the second.
I complained to Samsung and was escalated to customer relations. I was told a repair attempt had to be made before I got a refund, since it is illegal to sell a washer with a warranty that is not honored.

Third guy did some diagnostics and ordered a repair sensor.

Fourth guy made a mess in my garage, was over four hours late, left parts outside, and did not test the repair. Washer broke again in less than two minutes. Once again had to flood my garage to retrieve my clothes and take it to the laundry.
Samsung refuses to refund me. I offered photos but was rejected and told another repair had to be attempted.

Two months without a working washer. One service tech refused to provide any documentation in writing to bring to the department of consumer affairs. He also dodged the question if service calls are documented.

Learn from my mistake. Either buy a washer not made in the same factory and never buy from Samsung, as they will lie to you and fail to honor their warranty.

For comparison, the warranty on my heater led to a same day service repair.
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