I've read some pretty negative reviews about this thing, but now that I own one, I don't know why these people are knockin it. I don't think it is cheaply made, it feels pretty sturdy and it is indeed gorgeous. I didn't really have to read the manual to get this thing to work. I just plugged it into the USB port on my laptop and dragged and dropped my music folders and movies into the device. You don't have to install any drivers to get this thing to work either. I love how it displays the album art. The earbuds it comes with are pretty crappy. I replaced the stock earbuds with a pair of gunmetal black V-MODA Vibe ear canal headphones ($75.00 from Amazon) and this MP3 players sounds pretty damn amazing. People have knocked this thing for poor audio quality. You can't buy a 200 dollar mp3 player and use a pair of cheapo headphones. Buy a decent set and I guarantee you will be impressed with the sound. I am also impressed with the FM Tuner, I'm in Kuwait and it picks up the U.S. military AFN radio network with awesome clarity, my alarm clock radio hardly picks up the signal but my View picks it up perfectly and it sounds great. The voice recorder works and I have fun recording myself saying absolutely ridiculous things. Video looks great as well! I have watched Bruce Almighty on this thing. While the screen size is small, the picture is damn fine! I can't comment on using a music service because I don't use one at all. Inside the package comes with a mini CD that has some Best Buy Music Service on the disk. This is the only thing on the disk, no drivers or anything, junk IMPO. Another thing this player gets knocked for is that it is supposed to have gapless music playback, I really can't tell the difference so this isn't important to me, maybe to some it is, but I haven't really noticed if there is a gap or not. If you have a bunch of DRM protected songs that won't work, I recommend purchasing DRM removal software such as soundtaxi or tunebite which will turn DRM protected music to non protected files. I have used soundtaxi in the past and it works wonderful. To convert DVD's into MP4, I use a program called CuCusoft Ultimate DVD + Video Converter and I make my own MP4 movies which I can then drag and drop into the View itself, again, the videos look amazing. A couple of things worth mentioning. The package does include a quick start guide, but no user manual. Not even on the CD, the user manual must be downloaded from the sandisk website.
I have also spoken with techsupport and they recommend that the optimal video size to use while recording video should be 480x272. I have been using 320x240 so I will start using what they recommend. There is also an unofficial firmware update going around but according to the techsupport person I talked to, they don't recommend using it. I spoke with them on NOV 7, 2007 so if you flash to the new firmware, you do so at your own risk. I will be waiting untill the firmware is officially released on Sandisk's website. Sorry for the rambling, but this is an amazing MP3 player and is worth your consideration. I love mine, and I use it the gym every morning. I had originally purchased one from Amazon but it was backordered untill DEC 1, 2007. Best Buy has them in stock and they are shipping.