Most helpful critical review
9 of 10 people found the following review helpful
on February 14, 2014
Upon opening the box that merchandise was shipped in, we discovered that lids had come off of both the bath liquid and the lotion. Contents of both bottles completely spilled out. What a mess! No visible damage to box that product was shipped in.This was a Valentine's gift for my wife, and with Valentine's day half over I ended up scrambling to come up with a plan B for a gift to her.
Update, 2/20/14: Amazon customer service was excellent, they took appropriate steps to make things right. The return/refund process was very easy and effective. The seller contacted me via email to apologize and they shipped a replacement set at no charge. The only problem was...wait for it...Upon opening the box that the replacement merchandise was shipped in, we discovered that the shrink wrap that covers the set was torn and the products inside were all tossed around/out of place. The lid was off the bottle of lotion and some contents spilled out inside the basket. Buyer beware! You should steer aware from this one.