94 of 95 people found the following review helpful:
3.0 out of 5 stars
Not microwave/dishwasher safe?, October 27, 2004
This review is from: Sango Nova Brown 16-Piece Dinnerware Set, Service for 4 (Kitchen)
I go a long way back with Sango Nova Brown dinnerware. I bought twelve placesettings when they first came out, and I love their quiet, almost contemplative look on the table. The color graduations give them character and depth. For a simple plate, they are beautiful.
BUT ...
About six months after I bought the placesettings, some of the plates came out of the dishwasher with a caramelized smattering of spots. At first I thought my dishwasher wasn't working properly, but then I started noticing the same strange gooey spots and streaks when I removed the dishes from the microwave. Not all plates (and none of the bowls) had this problem, so I was able to isolate the problem ones.
After a year of this, I called Sango to complain. I didn't expect anything - maybe a "Thanks - we'll look at the line." The customer service rep was shocked that I had this problem and actually sent me, free of charge, eight new placesettings. Talk about excellent and caring customer service! I threw out all the damaged plates and began anew. Two years later, the problems are just beginning to surface again, not in the dishwasher but in the microwave.
The mugs in this set are perfect for keeping coffee warm since they are deep, but don't pull one out of the microwave without a potholder, as the handles get hot (but don't carmelize).
I still love the way this set looks - and I've supplemented it with accessories from both this line and the differently colored ones. I just wish I could trust it in the microwave when reheating food.
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27 of 27 people found the following review helpful:
1.0 out of 5 stars
blotchy color, February 1, 2004
This review is from: Sango Nova Brown 16-Piece Dinnerware Set, Service for 4 (Kitchen)
I also bought the Nova Green set for four. They looked great out of the box, but if food gets left on the plates for an extended period (like overnight) then it affected the look and color. You could see where the food was. It took away some of the shine and left the color faded. No amount of washing or use of cleansers has been able to restore the original color. So I ended up with faded blotches here and there. I'm disappointed enough to shop for replacements.
I would also like to mention that these plates chipped and broke quite easily. I have since purchased some Dansk dinnerware and have been extremely pleased.
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20 of 21 people found the following review helpful:
1.0 out of 5 stars
DO NOT BUY THESE DISHES!!!, January 13, 2006
I got these dishes for my wedding and loved them at first! I liked the unique color but found that their claims to be dishwasher and microwave safe were untrue! They came out of the dishwasher the first time with a spotty, streaky film on them which never came off. I came to accept this, but again became dissatisfied when I started noticing small cracks in the center of my dinner plates. Over the course of about 8 months of use in both the dishwasher and microwave, these small cracks turned into larger cracks until one day one of my dishes came out of the dishwasher split right down the middle into two pieces! I was shocked, but still thought maybe I'd done something wrong.. I was going to accept this one broken dish, until I had two more exit the dishwasher in this same condition within 2 weeks time. So, basically, these dishes only have a life span of one year! Luckily I'd registered for them at BB&B and they took them back once I showed them that 9 out of 12 of my dinner plates had either broken or were completely cracked down the middle and ready to break. I then bought the Fusion Wasabi dinnerware from BB&B, which has the same basic look, but is slightly more Asian inspired. It cost a bit more, but I've had no problems with the new set at all! Stay away from Sango!
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