Top positive review
48 of 50 people found this helpful
3 Years and Still Going Strong
on July 8, 2011
I purchased this unit a few years ago (my plumber actually did) and had it installed by my plumber in a basement bath with a toilet, sink and stand-up shower, about 3 feet below the sewer main. Installation was complicated due to the pipe runs and tying into the copper main and soil stack,and there was no way I was going to touch that. Since then it's been running strong, even after my two year old dropped a thomas train in the toilet. I had to disconnect the toilet pipe from the unit, but reaching inside, with the unit unplugged of course, I felt inside, felt it with my fingers, promptly removed it and disposed of it in the trash.
Recently, my wife began using the shower downstairs to keep from waking the kids. Well, she has long hair and we don't have one of those hair catchers in the drain, so over time, these long hairs have collected in the intake of the pump. The other day I saw it was backing up and remembering back to the piles of hair I've been removing recently, I knew what was wrong. I had to remove the unit from all the pipe connections which was relatively simple, the complication is the water that wants to drain out during disconnecting pipes. I found that the top is held on by three tabs which can be released by gently prying on the top cap lip, and proceeded to remove water using a small cup. I wish I had installed a shallow pan underneath to catch small dribbles of water.
The pump assembly comes free from the casing with three screws and after that I hosed down the entire thing, making sure I did not get the plug wire running into the box all wet. I cleaned out the intake, put it back together, re-installed it behind the bathroom wall and now it's running just as strong as before. After some use, I'll check the connections to make sure they are still watertight.