Update 30 November 2011: DO NOT BUY THIS PRODUCT.
As of 8 months ago, the nonstick coating on the rice cooker pot started coming loose. I thought nothing of it, because it was minor scratching. Over time, the nonstick started flaking off into the food, so I started to get nervous. I called the parts people, who informed me that the part is no longer there, and is discontinued. Funny how the rice cooker is still being sold at full price. In other words, after about two years, you'll start losing the nonstick, and you won't be able to replace it. In other words, this thing has lasted me all of three years flat, and I can't replace something that should be a relatively simple thing to replace.
What's worse is that Sanyo's customer service is nonexistent. I cannot find the numbers to call their customer service directly.
Things aren't being built like they used to be. I should have spent the tiny bit extra, and bought the Zojirushi. That's what I'll be doing next.
Thanks for the horrible customer service, Sanyo. I'll never be buying from you again.
Other annoyances: I make brown rice all the time. The cooker always defaults back to white rice, rather than remembering my last choice. It also takes an extra 30 minutes longer than rice should take. Brown rice takes close to 90 minutes, not 45, like I'm used to. White rice takes at least 45 minutes. Over time, the sensors must be going wonky, because in spite of my measuring perfectly each time, the cooker errs on the side of mushy.
The numbers on the inside are written in ink, and not stamped into the pot. This means that the numbers rubbed off. Where did they go? Into my food, clearly. I am very careful with my rice cooker, because it cost a fortune, and the thing is used literally every day. I only wash it with mild dish soap, and a soft sponge. It never goes in the dish washer, because we have no dish washer. So now, the simple task of measuring my rice is a huge pain, because I have to squint to see the numbers's impressions.
The lids that fit over top of the pots, and as a liner to the lid of the cooker start to get gross looking over the course of 3 months or so. Again, they were never placed in the dish washer. The entire machine is shoddily made, and I'm furious at being stupid enough to spend that kind of money.