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There are few business books that I can give 5 stars to. This is one of those few. I would make this book required business college reading if I so had the power.Published on March 29, 2012 by Thos003
When it comes to customer satisfaction - there is one name that comes to mind and that's J.D. Power & Associates. Read morePublished on March 25, 2009 by Rebecca Clement
So many companies speak of customer service and its importance. As a certified brand strategist, I find that many times the talk of customer service is just that - talk. Read morePublished on April 20, 2008 by Russell Cornelius
I read this book originally at the recommendation of our company CEO. Since then it has been regularly referenced for my classes while I complete my BSBA. Read morePublished on October 12, 2007 by Jennifer Ilana
Most companies say they believe in catering to their customers, yet many top executives overlook the connection between service and profitability. Read morePublished on August 9, 2007 by Rolf Dobelli
My CEO recommended this book (double-dip reco on this item). The book provided the right focus on customer satisfaction that is vital to our organization and my department... Read morePublished on May 29, 2007 by T. Cicero
I'd like to tell you this book needs to be readed by everybody involved in services, sales, marketing and produce development. Read morePublished on March 24, 2006 by Alexandru Deac
The book is an easy read, with few detailed statistics. However it does a great job of conveying the message that customer satisfaction has a direct impact on the bottom line.Published on March 21, 2006 by Dan Connors