People decide 10 things about you within 10 seconds of meeting you. These decisions are based on your image, a combination of your appearance and behavior. This workbook helps you examine the behavior part of the equation. You will learn that how you say something (body language)is far more powerful than what you say. You will also learn the specifics, like what you say through your posture, gestures, eye contact, facial expressions, etc. Your actions do speak louder than your words!
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About the Author
Lillian D. Bjorseth is a rapport builder who helps entrepreneurs through Fortune 100 companies enhance their relationship-building skills. She's worked with AT&T executives and since 1990 has devoted her marketing and public relations skills to building her own two businesses: Duoforce Enterprises, Inc., a speaking and training company, and Better Business Contacts, a Chicago-area business leads organization. Lillian is a member of National Speakers Association and vice president of marketing communication for the Illinois chapter. She is a graduate of the University of Missouri School of Journalism.
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More About the Author
The Chicago Tribune calls Lillian a networking expert, and the Association Forum of Chicagoland calls her the business networking authority. She has helped tens of thousands of people build high-value relationships by honing their business development, networking and communication skills since starting Duoforce Enterprises, Inc. in 1990. She shares how to improve people-reading skills and communicate better verbally, nonverbally and through e-mail; polish their professional presence and network strategically.
Lillian's a top graduate of the University of Missouri School of Journalism. At Nicor Gas, she did executive speech writing and public and investor relations. At AT&T she coached top executives in communication and media relations skills.
She is author of Breakthrough Networking: Building Relationships That Last, 52 Ways To Break The Ice & Target Your Market, and the Nothing Happens Until We Communicate CD/workbook series. She's a contributing author to Masters of Networking. She's a certified trainer for the DiSC' assessment tools and a member of the National Speakers Association
Recently, Lillian was named one of the Great Women of the 21st Century.
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Most Helpful Customer Reviews
2 of 2 people found the following review helpful:
4.0 out of 5 stars
We Say It Without Words,
This review is from: We Say It Without Words (Paperback)
I found this book to be interesting, easy reading and thought provoking. Realizing that body language is important, and to be able to "read" it, is one of the best people skills a person can develop. Whether you are the office manager, or a clerk in a store, by reading the body language of co-workers, or customers, can give you the advantage in most situations. The reader takes a pre-test, and without looking up the answers, studies the book. At the end a post-test is taken and then the answers are compared. I was amazed at the improvement. I wouldn't recommend doing the entire book at once. Take 1 or 2 sections and apply them before going on. Overall, this would be a good workbook for staff training.
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