Customer Reviews

We Say It Without Words

5 star:		(0)
4 star:		(1)
3 star:		(0)
2 star:		(0)
1 star:		(0)

 

 

I found this book to be interesting, easy reading and thought provoking.

Realizing that body language is important, and to be able to "read" it, is one of the best people skills a person can develop. Whether you are the office manager, or a clerk in a store, by reading the body language of co-workers, or customers, can give you the advantage in most situations.

The reader takes a pre-test, and without looking up the answers, studies the book. At the end a post-test is taken and then the answers are compared. I was amazed at the improvement. I wouldn't recommend doing the entire book at once. Take 1 or 2 sections and apply them before going on.

I was a little disappointed that there wasn't more to the book. The exercises were good, I just felt like there should have been a lecture to go with it, to re-enforce what the book said.

Overall, this would be a good workbook for staff training.