- Platform: Windows 2000 / Me / XP
- Media: CD-ROM
- Item Quantity: 1
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Most Helpful Customer Reviews
18 of 18 people found the following review helpful:
1.0 out of 5 stars
This is a Downgrade from OP Pro 14,
By
This review is from: Scansoft Omnipage 15 Professional Upgrade (CD-ROM)
Buyer beware on this "upgrade." As a long-time customer of ScanSoft products who has been highly satisfied with the OmniPage software, I purchased my upgrade directly from ScanSoft and discovered:
1) If you want to set new styles in the Text Editor window, it must be done each time the software is started; the new styles do not save for me. Instead, they disappear each time I exit and I have to re-establish them each time I use the software. 2) When saving a scaned document to MS Word (using the function which automatically opens Word), the directory must be selected before the file name is entered because changing directories clears the file name box. The file name should not vanish. This is not a problem with Version 14. 3) When selecting text zones, the selection order is no longer relevant to the scanned results (this has also proven to be a problem with Version 14). Pre Version 14, the zones were numbered and they would be presented in the Text Editor window in that order. For at least the most recent two versions, if you scan parallel columns and select no formatting, whichever column's top border is higher on the scan path will be placed in the Text Editor window ahead of the other column(s). I scan recipes for my wife and reformat them to a standard format for her recipe collections; many recipes present the ingredients and/or instructions in parallel columns. It is not useful to have the baking instructions end up before the ingredients or the mixing instructions. 4) The automatic de-skew function is now weaker than in the past, as well. Many document now need to be manually de-skewed whereas Version 14 was almost foolproof. I've spent hours on the web searching both the ScanSoft knowledge database and researching the above issues through various searches. The ScanSoft support is weaker than ever and, apparently, Version 15 is too new to have generated any truly useful support from other sites. Although ScanSoft grants free technical support for one incident, their support is M-F, daytime, only. Additionally, they have shown no inclination to extend the free support to deal with defects they have (albeit, inadvertently) built into their product. I strongly believe that if the defect is in my use of a good product, then I should pay for my ignorance; however, if the defect is in the product in spite of my good use, ScanSoft should support the fixes and explanations without additional cost.
16 of 16 people found the following review helpful:
1.0 out of 5 stars
Upgrading makes your opd files unreadable,
By
This review is from: Scansoft Omnipage 15 Professional Upgrade (CD-ROM)
While I was dazzled with the improved OCR accuracy, that can't make up for it silently making my old opd files unreadable. It is no good to read in the readme after installing that Omnipage 15 can only read files created in 15 and 14. Since the install process located version 11 on my machine, it *knew* it was going to make me unable to look at my previous research scans, and could have warned me that this version is not capable of reading my files!
This is not a new company, and while I admit I could have hunted for a readme on the CD before installing, to destroy customer access to their previous work files is not acceptable. Note that this is an UPGRADE version. The ability to import documents from the earlier versions is an absolute must!
16 of 16 people found the following review helpful:
2.0 out of 5 stars
Caution!,
By
This review is from: Scansoft Omnipage 15 Professional Upgrade (CD-ROM)
I purchased OmniPage 15 directly from Scansoft and got a special price because I owned another of their products. It has been a nightmare. First, it doesn't want to install all its parts and the PDF Create installer launches when ever you try to open a file...any file. It completely hosed my HP printer/scanner/fax/copier and then started to change my file icons.
My system is virus free and had been very stable. I run at least 4 antipest programs in addition to both a hardware and software firewall. I also am a computer professional. I have never experienced such a miserable performance from a major piece of software from a reputable house. I couldn't even uninstall it! To their credit the tech support is friendly, based in Florida and they try to help but...I can't be spending hours per week doing what the developers should have done in the first place. I'll be returning my rights and asking for a refund.
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