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42 of 45 people found the following review helpful:
4.0 out of 5 stars
Comedy of errors but all's well that ends well., June 16, 2006
This review is from: Schwinn IC Elite Indoor Cycling Bike (Sports)
I did my homework and investigated various brands and models of spinners in person. I went with the schwinn ic elite because, at the time of purchase, it was be sold for less money than the model below it, the ic pro. I had originally planned to purchase the ic pro but that made no sense when the better model was cheaper. I wanted a gym quality spinner that i planned to ride regularly and would not need to ever replace. I read many reviews on amazon that talked about the equipment being good starter equipment and if the buyer actually wound up using it, they'd upgrade later. That's not my style. If I'm buing it, I'm using it! The ic pro and the ic elite are both built to last a lifetime. I didn't order from schwinn because i would have incurred an additional charge for delivery and installation, mandatory, plus a hefty new york sales tax. Had i ordered directly from schwinn, who send a nautilus representative with the bike to put it together, the trials and tribulations that followed would probably been avoided. First, amazon sent the wrong bike. They sent the ic pro instead of the ic elite. I had to request a replacement and a pick-up of the incorrect bike. I had to tip the delivery people to help me get the very heavy/sturdy bike back into the box for return shipping. The correct bike came a week or two later. The bike comes mostly assembled and I had no problem putting it together. It really just requires putting on the stability bars and pedals. Unfortunately, when I got on the bike, which is supposed to be gym quality, it provided a terrible ride. The wheel seemed to wobble, it was noisy and there was some sort of grinding going on which made the whole bike vibrate. I requested a serviceman come out an fix it. Customer service people were nice, but somehow the service order didn't make it through to the service department for a few weeks. I finally got a serviceman out and he said that the wheel and it's assembly would have to be replaced. The wheel gets assembled in china and this particular job was faulty. He ordered a new wheel be shipped to me and another ten days went by until the serviceman could return to replace the wheel. We opened the box of the replacement wheel and found that schwinn had sent the wrong wheel! Again they sent the ic pro instead of the elite. New wheel ordered, another couple of weeks to get service. The wheel replacement did the trick and the bike rides like a dream. I am now totally happy with my spinner. Four stars instead of five because it took a couple of months to get happy with my purchase. I purchased the it on April 5. Today is June 16, the red letter day that the bike finally works well. For me the cost savings purchasing through Amazon was worth a couple of months of inconvenience. I might have felt differently if it were winter when I'd rather stay home and ride than go out to the gym.
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11 of 11 people found the following review helpful:
5.0 out of 5 stars
Schwinn IC Elite, March 20, 2007
This review is from: Schwinn IC Elite Indoor Cycling Bike (Sports)
I knew I would like the bike, as I've been using an identical one at the local gym. Ordering and delivery was fast and painless. Assembly was simple. Then I was disappointed to find severe vibration at low speed, which I thought might be the same as that noted by a previous reviewer (flywheel problem). The bike was useable, but clearly not right.
I contacted Schwinn directly, who were helpful, but did not seem all that knowledgeable about the bike or its problems. They immediately offered to set up a tech visit to fix it, but called back the next day to say that they have no techs in this area (New Mexico), and that the only solution was to return it to Amazon. I said I'd see if I could diagnose the problem first, which, not surprisingly, they thought was just fine.
After removing the chain guard, the problem was obvious. The chain was so tight I'm surprised it hadn't snapped. Poor quality control on the assembly line. Adjustment of chain tension at the flywheel end is fairly easy, and cured the vibration. Hopefully there will be no more problems.
CONCLUSIONS: These are great spin bikes, and seem well made, but quality control may be an issue. One of two IC Elites at the local gym had a warped flywheel on delivery - a manufacturing rather than assembly fault presumably. In contrast, ten older Schwinns have had few problems. The lack of any service availability here makes me wonder how easy it will be to get warranty work done if needed. I guess I should ask.
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1 of 1 people found the following review helpful:
2.0 out of 5 stars
Good item, bad shipping, March 5, 2008
This review is from: Schwinn IC Elite Indoor Cycling Bike (Sports)
In short, this item does not ship well. Our first shipment was in such bad shape we should have taken a video of it and posted it on YouTube. The box was severely damaged and parts of the bike were sticking out at weird angles. The first thing the UPS person said was, "you probably want to refuse this." And we did. Amazon was great at shipping out another bike, but even that shipment was delivered in very questionable shape. At 130 pounds, this was no light shipment. After unpacking the bike is in surprisingly good shape. A couple slight blemishes, but nothing major so far. The problem here is that this is very heavy, and the box/shipping materials are not up to the job. I don't see how this bike can be shipped via UPS without any damage.
Oh, and because this is over $400, Amazon will set up a signature requirement with UPS, so you have to be at home to take delivery.
There are a couple things not included that you'll need to assemble the bike. 1) an adjustable wrench in addition to the wrench they supply, 2) Some grease used as anti-seize, 3) Schwinn brake bad lube. I had the first two, but don't know what the third is, or where to get it. It would have been nice to have two little packages of grease and lube included with a $1000 bike.
I'll update the review with comments on the functionality of the bike after we've used it for a couple weeks.
2 stars because this is basically unshipable without a high probability of damage.
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