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Most Helpful Customer Reviews
8 of 8 people found the following review helpful:
1.0 out of 5 stars
Dissapointing,
This review is from: Screwpull Lever Model Classic Lever Gift Set (Kitchen)
The unit worked well for a short while after I received it as a gift. I soon learned that the teflon on the screw is ruined if you pull anything other than real corks. Plastic corks remove the teflon and thus the workability of the unit. I used it for about 100 bottles and the whole unit snapped in two. So much for an expensive gadget.
7 of 7 people found the following review helpful:
4.0 out of 5 stars
Just bought a new one,
This review is from: Screwpull Lever Model Classic Lever Gift Set (Kitchen)
but now it also is
MADE IN CHINA with the resultant drop in quality. Some surprise there. Is nothing sacred anymore?
7 of 7 people found the following review helpful:
5.0 out of 5 stars
Excellent customer service,
By
This review is from: Screwpull Lever Model Classic Lever Gift Set (Kitchen)
I bought one of these 10 years ago. It broke 9 years and 10 months into a 10 year warranty. I took a picture of the broken unit (and receipt) and emailed it to the company. They told me to send the unit back and issued a return authorization. I did and they replaced it with a brand new unit. No problem, no quibble. They honored the warranty and I'm back drinking my wine (OK, I was drinking wine while waiting, but struggling more with the corks). I'd looked at alternatives and could readily see the difference in quality, but experiencing great backing of the product is what really impressed me.
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