Most helpful critical review
13 of 13 people found the following review helpful
on June 2, 2014
For those out there who have not yet experienced contact with Amazon and Sea Eagle for a warrantee issue, standby to be disappointed !!!
I bought my Sea Eagle 2 1/2 years ago through Amazon.com and have had very few problems. Don't believe what they say about how tough it is because regardless of the hammer show on the add, it does scuff and mar but no big thing. No leaks from those and they do sell you patching material which I haven't had to use yet. The real problem came in when the pontoon end caps started leaking. The Black caps that seal the pontoons on the ends. The end caps become distorted and form air paths for the air in the pontoon to escape rather quickly. Not something you'd want in the middle of a lake or stream. This is truly a manufacturing defect and after talking with the tech at Sea Eagle he agrees and they acknowledge it's within the warrantee period. Once established and after providing all the information and pictures required by Sea Eagle, I'm hearing nothing from them. I call and am told " when they decide I'm sure they will call you" ... but no call. I e-mail and am told " I'll check into it .... but no call. The question is do you want to buy a product with an advertised 3 year warrantee which the company does not support? In today's market, Customer Service is everything and what brings you back. Sea Eagle has a long way to go to be satisfactory. I don't want much, just what I paid for.