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Seagate 2-Year Rescue & Replace Plan

by Seagate
| 25 answered questions

Price: $29.99 & FREE Shipping
In Stock.
Ships from and sold by Seagate Service Plans.
2 Years
$ 0-$3000
  • Covers new single-disk external hard drives of any brand when purchased within 30 days (receipt must be retained for purchases not on the same transaction). Not eligible on enterprise class or multi-drive devices
  • Seagate recovers the data from your failed drive, whether due to mechanical failure or accidental damage
  • Replaces your failed hard drive with a new drive of equivalent or greater storage capacity, if eligible
  • Free shipping for in-lab data recovery; 24/7 online case status tracking
  • If your data isn't recovered, you get your money back
See more product details
Please note: Your Service Contract will be delivered via email and not mailed to you. It will come from Seagate (customercare@rescueandreplace.com) within 48 hours of purchase. If you don’t receive it, please contact 1‐800-261-9859.
$29.99 & FREE Shipping In Stock. Ships from and sold by Seagate Service Plans.

Frequently Bought Together

Seagate 2-Year Rescue & Replace Plan + Seagate Expansion STBX2000401 2TB 2.5-Inch USB 3.0 Portable External Hard Drive
Price for both: $119.98

These items are shipped from and sold by different sellers.

Buy the selected items together


Product Information

Service plan term: 2 Years | Service plan covered value: $ 0-$3000
Technical Details
Brand NameSeagate
  
Technical Specification
Additional Information
ASINB00FPRF75G
Shipping InformationView shipping rates and policies
ShippingThis item is also available for shipping to select countries outside the U.S.
Date First AvailableOctober 8, 2013
  
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Product Features

Service plan term: 2 Years | Service plan covered value: $ 0-$3000

Product Description

Service plan term: 2 Years | Service plan covered value: $ 0-$3000

Product Description

Your digital life is irreplaceable. If your computer or hard drive fails, it can cost hundreds of dollars to restore all your music, photos, movies, memories, and important files. Manufacturer warranties may cover the cost of repairing your drive, but not the cost of restoring all your data. Seagate Rescue & ReplaceTM Data Recovery Services & Hard Drive Replacement Plan gives you peace of mind that your data-and your drive-are protected. If your drive experiences a covered failure, this plan can help you restore your data and, if necessary, may replace your failed hard drive at no additional charge. Seagate Rescue is ONLY available to residents of the 48 continental United States of America.

From the Manufacturer

Goof-proof your data—and your drive.*

Your digital life is irreplaceable. If your computer or hard drive fails, it can cost hundreds of dollars to restore all your music, photos, movies, memories, and important files. Manufacturer warranties may cover the cost of repairing your drive, but not the cost of restoring all your data.

Seagate Rescue & Replace™ Data Recovery Services & Hard Drive Replacement Plan gives you peace of mind that your data—and your drive—are protected. If your drive experiences a covered failure, this plan can help you restore your data and, if necessary, may replace your failed hard drive at no additional charge.

Drop it. Dunk it. Delete it. We can help get your data back for you.

Files on your drive. Drive for your files.
Get your digital files back.

There are lots of ways data loss can happen— whether from accidental damage from handling, computer viruses, or hardware failure. Don’t be one of these computer users that experiences some form of data loss.

Don't rely on backups alone. Protect your drive and your important data with Seagate Rescue & Replace™ Data Recovery Services & Hard Drive Replacement Plans.

Get a brand new drive for no additional charge.

Seagate Rescue & Replace™ plans cover any brand of external hard drive. If your drive experiences a covered failure, we can help recover all your files, photos, music, and movies for you at no additional charge.

You could also receive a brand new Seagate hard drive that's equal or better than the one you need to replace, at no cost.

See how easy it is to protect your irreplaceable photos, music, movies and documents with Seagate Rescue & Replace™ Data Recovery Services & Hard Drive Replacement Plans.

Trust your data to the experts.

With more than 30 years of experience, Seagate specialists are data recovery experts. In most cases we can recover your data for you remotely in a matter of minutes. If your drive is badly damaged, we'll send you a box so you can ship your computer or hard drive to our dedicated lab for on-site recovery.

Either way, our exceptional customer service team will walk you through the recovery process, step-by-step.

Money back guarantee.

Seagate Rescue & Replace Data Recovery Services & Hard Drive Replacement Plans come with a money— back guarantee. If for some reason we can't recover your data, we'll give you a refund for the purchase price you paid for the plan.

Why buy a data recovery service plan?
  1. Save money in the event of a drive crash, virus or failure. Without a data recovery service plan, retrieving data from a crashed drive can cost you hundreds of dollars. Purchasing a Seagate Rescue plan provides data protection at a fraction of that cost.
  2. Gain peace of mind that your content can be protected. To learn more about what data recovery service plans can do for you, call our toll free number to speak to a representative 1-800-261-9859.
  3. Fast and easy recovery process. Your data can be restored within two days or up to one month depending on the type of recovery.


* Information provided herein is for illustration/ summary purposes only. Terms and conditions apply; please click to review a full copy of the Seagate Rescue & Replace™ Service Contract. Coverage is provided by Northcoast Warranty Services, Inc., who is not affiliated with any manufacturer. In Florida: coverage is provided by Technology Insurance Company (as obligor), 59 Maiden Lane, 43rd Floor, New York, NY 10038, License #03605. In Texas: Fulcrum Analytics, Inc. is the Service Contract Administrator, License #188. In Wisconsin: Northcoast Warranty Services, Inc. is the licensed Service Contract Provider and Fulcrum Analytics, Inc. is the licensed Service Contract Administrator."

Step 1. Seagate will attempt to recover your data remotely.

Step 2. If  your drive is badly damaged, we'll send you a box so you can ship your device to us.

We'll recover your data and send it back to you on a brand new drive.

Customer Questions & Answers

Customer Reviews

She said it would take 4-5 business days for me to get an email with the information on how to ship the hard drive.
Amy Bennett
Once upon a time in 2007 a Seagate hard drive I owned failed while I was transferring some files to my new (at the time) MacBook.
Noah Fence
Now let's hope that if I ever need the drive rescued and/or replaced, they can do a better job of dealing with that.
Jack E. Wilkinson

Most Helpful Customer Reviews

84 of 85 people found the following review helpful By kq on January 4, 2014
Service plan term: 2 YearsService plan covered value: $ 0-$3000 Verified Purchase
I bought this service for my brand new seagate go-flex, after a month of use I get the click of death. -__- but i remembered I bought this plan to recover my data and drive. I made my claim back in the beginning of November; and ever since it has been a nightmare trying to get any straight answers. it took over month for them to send me a mailing address, because all the reps wanted to pass the buck and tell me someone else would email it to me. I finally just asked for the manager and explained to her my situation, she assured it would be taken care of that same day and she would email me either way to make sure I was satisfied. (head of data recovery I hope you read this). Three silent day pass by before I decide to conatct them again. At this point im furious at the lack of professionalism shown by this company, for a service I paid my good money for. This time I simply asked for a refund and the agent tells me he'll personally email me the address while im on the phone with him. I finally get the prepaid mailing sticker and try to send it; unfortunately I do not live near a ups, so i pay for it out of pocket because I couldn't afford to wait on the data any longer. I sent them an email about this and to this day, i haven't received response. The tracking number showed that they received my drive on December 2nd..

The plan stated it took about 2-3 days to recover data. I decide to call them two weeks later, and ask for a status update, the female rep told me she couldn't find any record of my claim. I almost lost it on that call, I calmly asked for someone higher, and I end up speaking to the same manager who said she would "take care of it" from calls prior. She stated 2-3 weeks is normal and to just wait. Since that day, I have been and still am waiting...
Read more ›
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55 of 56 people found the following review helpful By Josh Parker on December 12, 2013
Service plan term: 3 YearsService plan covered value: $ 0-$3000 Verified Purchase
I've bought 2 of these (3 year) on two different orders in the past month. I have received nothing from them, no emails, and have not be able to get a hold of anyone via phone. I fingered maybe the first order was backed up over from the black Friday weekend, but when even the second order a week later also went unfulfilled over a week and a half later, something isn't right.

Will try to contact them for another couple days then file claims with Amazon on both orders.

Update:
Seagate Service Plans responded. They claim they had sent the confirmation through email via Amazon, though nothing was received and I have never had an instanced where gmail has filtered any email from Amazon. On thing they should just put in the listing is that you can go directly to here (serviceplans.seagate.com/amazon), put in your Amazon order number, and register the service plan. It shouldn't take having to contact them to get that info.
Raising review to 2.5 stars since they did end up delivery the product, but the hassle and their apparently difficulty with just sending email through Amazon as part of the product does not inspire much confidence.
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11 of 12 people found the following review helpful By M. Bachochin on April 8, 2014
Service plan term: 2 YearsService plan covered value: $ 0-$3000 Verified Purchase
I'm an independent film producer, who randomly had to pick up a spare harddrive before a very arduous shoot in the wicked cold this January/February brought to the Midwest. For whatever random reason, I decided to purchase this Rescue & Replace plan - to this day I'm still not sure what made me spend the extra money, as in my entire life I've never had a drive fail. Well, after s*** storm after s*** storm, we finished shooting the project. A few weeks into the edit process, a strange power surge fried several of our drives, including our archive drives - we lost everything that we had shot and spent much money on. Luckily, I had this plan; Seagate was super eager to help and when I offered to pay for a 'Rush Job', they assured me that it wouldn't be necessary and recovered the drive with nearly 4TB of film magazine footage in less than 10 days of the receive date.

I am still waiting for the new drive in the mail, but recovery was "100% successful" and I am eager to get back to work.
Will update this once I know the data has been 100% successfully recovered and in my hands.
So far so good Seagate!
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7 of 7 people found the following review helpful By Amy Bennett on May 12, 2014
Service plan term: 3 YearsService plan covered value: $ 0-$3000 Verified Purchase
My Seagate 4.0 external was accidentally dropped and is unreadable...I had a nice chat with the lady from the Data Recovery Service, which is NOT Seagate. It is an outside company. Please note...YOU HAVE TO REGISTER the plan. I didn't do that when I bought the plan back in December 2013. She was very nice and let me register, but I almost had a heart attack. After we registered the plan, she went through some basic questions. She said it would take 4-5 business days for me to get an email with the information on how to ship the hard drive. I told her to put a rush on that, because I need to get it out the door before Wednesday morning. We will see how the next steps go. REMEMBER TO REGISTER THE PLAN!
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6 of 6 people found the following review helpful By Regina on August 5, 2014
Service plan term: 3 YearsService plan covered value: $ 0-$3000 Verified Purchase
I purchased the 3 year rescue and replace plan for my G-drive and I thought hey, why not you never know. Three months in and my drive gives out! I patted myself on the back for having this rescue plan. BUT after four more months of phone calls and seagate voiding my plan, I am upset. Oops sorry, turns out we don't cover your drive!
I don't know why amazon offers this plan at all. Seagate will NOT replace your drive if it isn't seagate or similar to seagate.

WASTE OF MONEY AND TIME

UPDATE:
Seagate has contacted me and told me that Amazon's system glitched which is why this plan was offered to nonseagate drive users. They told I will probably get a refund for my product. Hopefully, I do. Until then I will keep my review at one star.

UPDATE:
Seagate refunded me my drive and my rescue and replace plan. I am pleased that they did this since I was expecting the worst after my previous experiences. THANK YOU SEAGATE
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Important Information

Legal Disclaimer
Seagate Rescue is ONLY available to residents of the 48 continental United States of America.

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