Top positive review
224 people found this helpful
Painful Process. Wonderful Result
on January 4, 2014
I bought this service for my brand new seagate go-flex, after a month of use I get the click of death. -__- but i remembered I bought this plan to recover my data and drive. I made my claim back in the beginning of November; and ever since it has been a nightmare trying to get any straight answers. it took over month for them to send me a mailing address, because all the reps wanted to pass the buck and tell me someone else would email it to me. I finally just asked for the manager and explained to her my situation, she assured it would be taken care of that same day and she would email me either way to make sure I was satisfied. (head of data recovery I hope you read this). Three silent day pass by before I decide to conatct them again. At this point im furious at the lack of professionalism shown by this company, for a service I paid my good money for. This time I simply asked for a refund and the agent tells me he'll personally email me the address while im on the phone with him. I finally get the prepaid mailing sticker and try to send it; unfortunately I do not live near a ups, so i pay for it out of pocket because I couldn't afford to wait on the data any longer. I sent them an email about this and to this day, i haven't received response. The tracking number showed that they received my drive on December 2nd..
The plan stated it took about 2-3 days to recover data. I decide to call them two weeks later, and ask for a status update, the female rep told me she couldn't find any record of my claim. I almost lost it on that call, I calmly asked for someone higher, and I end up speaking to the same manager who said she would "take care of it" from calls prior. She stated 2-3 weeks is normal and to just wait. Since that day, I have been and still am waiting...
I like seagate products but this experience was a travesty of service.
I will NEVER do business with another seagate "service" AGAIN
I still do like their hdd's , I must of received a lemon this time.
*made an effort to not use any names here/ for no matter how bad the service was no-one deserves such public shaming.
I received the drive today, and was very shocked. The data recovery was flawless, files that I thought I'd never see again were restored. Also everything was put back into the correct folder, not just one file with a bunch of random data. Overall this was worth the wait, probably because I had important data on it. only if they hadn't lied to me repeatedly. O well
Would I no do it again?? yes/no depending on what I lost