Most helpful critical review
198 of 228 people found the following review helpful
Problematic since day 1!
on December 26, 2011
I purchased 15 of these drives in both the OEM and boxed retail version when they first came out and they were not cheap at that time. All 15 failed within the first year due to the now well-known firmware problem that Seagate had released in the drives. It seems that after they were power cycled about 100 times they just died.
Seagate has a good warranty program and they would exchange them for free. That still doesn't pay for all of your time, labor, troubleshooting, lost data, and shipping cost to return them to have them replaced. Sadly when you would return a drive that may be only a few months old they would return a refurbished drive with new firmware. You have no idea how many hours this drive was used or how much life is left in it. Out of 15 returned drives 8 have failed a second time and some even a third from bad sectors on the disk surface. More time, labor, troubleshooting, and costs down the drain again.
I even got returned units that were refurbished and they failed right out of the box. The last returns I sent back for the third time I told them I did not want any more refurbished drives sent to me and they agreed.
Seagate has been supportive to me but what a lot of work. For a computer GEEK I cannot think of a worse problem than continuous failures and loss of data from a top reputation company like Seagate. They have forced me to become an expert at testing drives before they are installed and before I return them. The testing software "SeaTools" and I have become old friends.
I still buy Seagate drives and the newer models work fine. I still test them all before installation.