Your rating(Clear)Rate this item


There was a problem filtering reviews right now. Please try again later.

Showing 1-10 of 32 reviews(2 star)show all reviews
5 of 5 people found the following review helpful
on February 3, 2011
This product has Memo instant backup which is very annoying.
It pops up constantly saying failed to backup files.
When one tries to pause backup it pops up back again.
When one tries to drag files into memo backup in order to save them ... it says
error
Very crazy experience. Help button is useless
I would like a full refund.
The older model backed up in minutes.
Wasted my money
0CommentWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
4 of 4 people found the following review helpful
on February 5, 2011
I bought this drive because of it's price and portability and the Seagate name. I bought it to back-up my hard drives in case of a crash. It would also be nice to bring along for travel in case I needed any desktop files. I figured that I pay the $100 and away I go. I did not need the movies that are pre-installed. I was disappointed that I need to install additional software at additional cost in order to back up my files. Not only that I need to buy more than one copy so that I can read the drive on my laptop. I felt that I had been led down the proverbial garden path by Seagate. This is another $50 expense that I need to make and they did not warn me or advertise this. I have an external Western Digital Drive, albeit much bigger but there is no additional software to purchase. I will be very leery before purchasing another Seagate product. I felt like I have been ripped off.
11 commentWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
The manufacturer commented on the review below
3 of 3 people found the following review helpful
on July 16, 2011
I originally bought this Seagate Hardrive :

Seagate FreeAgent Go 320 GB USB 2.0 Portable External Hard Drive ST903203FBA2E1-RK (Royal Blue)

It worked for a little more than a year. I was fairly pleased with it. I do consider both the item I am reviewing here, along with the previous one (in the link above) to have a little bit of confusing aspects to it, but as long as you are decent with computers, you should be able to figure out at least how to get files on to the hard drive to save.

Because I wanted to protect myself in case the original hard drive ever failed, I bought the Seagate hard drive that this review is about. I'm not really a fan of the plastic casing (different than my original one) but it still seemed to do the job. Then a few months after, my original hard drive failed and my computers won't read the hard drive. So I lost everything on it. A couple months after that, this hard drive starts to show signs of doing the same thing, but fortunately hasn't gone out completely yet. I was able to get all my content backed up on my laptop computer because I anticipate this one going out soon. So in less than 2 years, my original one decides to fry, and now this one, 4 months old, doing the same thing. This brand is unreliable and not to be trusted. I will look for a different brand for my next choice.
11 commentWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
The manufacturer commented on this review (What's this?)
Dear Matthew and Holly,

This reply is from Seagate Support. We noticed your review on Amazon and wanted to comment on your experience with the GoFlex Ultra portable drive. Certainly it is not typical for our drives to experience problems so soon. From your review I was not able to determine the exact nature of the problem with the drive. I would consider running our diagnostic utility in our Dashboard software (under drive settings) to test the drive for problems. If this passes the drive then the drive itself should be in good working order. It may also help to run our external troubleshooter on this drive as well (please choose the troubleshooter for your specific operating system). Here is a web address below for this utility:

http://ow.ly/4Xsmc

If you still have concerns with this drive, it may be helpful to speak with a support representative directly as we would be happy to help in more detail. Here is a web address with contact information should you wish to speak with a support representative directly. Our support is free of charge.

http://ow.ly/4NgEf

Best Regards,
Seagate Support
2 of 2 people found the following review helpful
on June 2, 2011
I've had this seagate 500gb goflex drive for a couple of months now. It is by far the most unreliable drive I've used. There seems to be a problem with the SATA-to-USB connector that comes with the drive. I have to physically hold my USB connector to the drive or otherwise use the docking stand that come with the drive or else it keeps getting disconnected by Windows.

I once had a set of seagate drives that suffered a fatal crash back in 1999 after only a few months of use -- as a result of that failure, I stayed away from seagate until now. It looks like Seagate hasn't really improved its quality control through the years. I'm going back to their competitors -- the Western Digital, Samsung, etc. drives that I own have lasted for years with no data loss or other drive problem.
0CommentWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
2 of 2 people found the following review helpful
on May 18, 2011
Ive had excellent results from all the Freeagent drives I have had or do have... till this one. It failed making my client very unhappy. Further, the customer service at J&R Music and Computer World is crap... they do not stand behind a purchase, avoid them like the plague!!
0CommentWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
The manufacturer commented on the review below
1 of 1 people found the following review helpful
on August 2, 2011
I bought this for backing up my musice and picture files, since the one I currently have I use all the time. The one I have now, the Western Ditigal Elements is SO easy to use. I don't remember having any trouble with it when I first got it. With this one, it wants to install all this software, but there are no instructions on how to actually use it. Online, I found absolutely no basic instructions. The quick start guide is useless. Nowhere does it show how to actually put anything on the drive.
There are all kinds of folders on the drive for setup, registration, etc., but that is it. And there is no support anywhere online. All information is on their software (Memeo and Dashboad), but after it supposedly backs up, I can't find a folder with my data anywhere.
I would not buy a Seagate again.
11 commentWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
The manufacturer commented on this review (What's this?)
Dear Joni,

This reply is from Seagate Support. We noticed your review on Amazon and wanted to help you setup and use our GoFlex Ultra Portable successfully. We have a variety of helpful tutorial videos on how to setup and restore with our Memeo Instant Backup software. Here are a couple of web addresses for these:

Setup your Backup:
http://ow.ly/5Ur4J

Restore your backups (from this you can also see what files were backed up)
http://ow.ly/5UrcA

These support articles are included within a centralized "how to use" support area for the GoFlex Ultra Portable drive. This includes support articles and video tutorials for Memeo software, troubleshooting, save and store, and installation (see web address below):

http://ow.ly/5Uzhi

You can also manually copy and paste to this external drive as you would with other storage devices if you are not interested in using our software.

If you have any remaining questions or concerns, we would be happy to help using any of the support services we provide. Here is a web address with contact information should you wish to speak with a support representative directly. Our support is free of charge.

http://ow.ly/4NgEf

Best Regards,
Seagate Support
3 of 4 people found the following review helpful
on January 19, 2011
I've only used this for a couple of days but I'm thinking about returning it. The software stinks. I think it's only a 30 day trial, although it's unclear. I keep getting reminders that my 30 days is about to expire and I need to buy now. It doesn't matter really, because it doesn't work. I want to back up only certain files, and the help menu says I can do that by clicking on advanced options, but that's not true. It's C drive or nothing. And even then, it didn't seem to do that. I think it's probably fine as a simple external drive (once you delete the silly Star Wars images that take up part of the drive). But it sure isn't what's advertised. I wouldn't recommend it.
0CommentWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
1 of 1 people found the following review helpful
on March 19, 2012
Pros: 3TB, USB 3.0. It's nice... when it works.

Cons: I usually have to unplug and plug it back in several times before my laptop (running Windows 7 64bit) will recognize it, and when it is recognized it is usually recognized as only being 2.0 capable.
Occasionally stays on after computer shuts down, and it is pretty loud so I have to pull the power to turn it off.

I had no problems with my previous external (Western Digital 2.5TB USB 2.0) which I may be switching back to if I cannot find a solution to my connection problem.
0CommentWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
1 of 1 people found the following review helpful
on December 14, 2011
I had no problems with this Ext Hard Drive for 1 year. I used it as a time machine back up drive for my MacBook Pro. No issues at first and it was very reliable and small. However, after 12 months, the internal mechanisms started squeaking and whizzing and now it is intermittent at best. It comes with a 2 year warrantee so I'm hoping Seagate will resolve this for me. I would have expected Seagate to have made a longer lasting product.
0CommentWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
on February 13, 2013
it came with a program to automatically transfer files from folders into the hard drive. I did install it and run it, but I don't think I could emphasize enough the huge performance degridation I experienced. I uninstalled it and reformatted it to NTFS. After that I didn't have any issues with the performance. The cord is an awkward length. It's long enough to not be on the computer, but it's too short to be out of the work area. I would have rated three or four stars for meeting expectations. . . three months after starting to work with this hard drive, I'm working on editing video, then one by one the individual clips can't be found on the drive. From experience I know this is normally because what it was being stored on was removed. I make sure all connections are secure and return to my project. Then my computer says it's installing new driver software...? I begin to hear a strange ticking sound. the drive lights up, ticks for a while, and shuts down. After three months and spending a near $100 for a hard drive, it fails; after three months. I knew reviews on this weren't the greatest, but I gave it a chance. I have lost faith in Seagate as a quality company. I will never advise toward the purchase of this product
0CommentWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse

Questions? Get fast answers from reviewers

Please make sure that you've entered a valid question. You can edit your question or post anyway.
Please enter a question.
See all 11 answered questions


Send us feedback

How can we make Amazon Customer Reviews better for you?
Let us know here.