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In Search of the Perfect Customer: Cost-to-Serve for Distributors
 
 

In Search of the Perfect Customer: Cost-to-Serve for Distributors [Kindle Edition]

Brent Grover
5.0 out of 5 stars  See all reviews (1 customer review)

Digital List Price: $49.00 What's this?
Kindle Price: $49.00 includes free wireless delivery via Amazon Whispernet


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Product Description

Wholesaler-distributors must protect their most profitable, high-growth potential customers and avoid squandering their precious resources. If your sales compensation plan and other policies encourage your staff to misspend their time and your resources on the wrong customers, now is the time to act. If your company is overlooking opportunities to make money and stop profit leakage, this is the book for you!

You’ll be better equipped to
•assign your people and assets to the most profitable and fastest-growing customer segments
•tailor your services to precisely meet the needs of your most valuable customers and avoid overserving your other customers
•ensure that your company is paid for the extra services that you provide to specific customers
•adjust your pricing to create shareholder value as well as customer value
•zero in your company’s strategy on your customers that contribute the most to your bottom line.

Product Details

  • Format: Kindle Edition
  • File Size: 2470 KB
  • Publisher: National Association of Wholesaler-Distributors (NAW) (November 16, 2011)
  • Sold by: Amazon Digital Services
  • Language: English
  • ASIN: B00698FZFW
  • Text-to-Speech: Enabled
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
  • Amazon Best Sellers Rank: #203,911 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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5.0 out of 5 stars In search of the Perfect Customer: Cost-to-Serve for Distributors, December 7, 2011
This review is from: In Search of the Perfect Customer: Cost-to-Serve for Distributors (Kindle Edition)
Great read. Our margins have tightened since March 2008 and our costs have increased. I needed a guide on what to measure. This book spells out what needs to happen in most aspects of measurement and performance standards. The author documented where I need to focus my attention, to meet the challenges we face in the coming years. This book is exactly what I needed.

Michael Murphy

W.A. Birdsall & Co.
Linden, NJ
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