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5.0 out of 5 stars
In search of the Perfect Customer: Cost-to-Serve for Distributors,
This review is from: In Search of the Perfect Customer: Cost-to-Serve for Distributors (Kindle Edition)
Great read. Our margins have tightened since March 2008 and our costs have increased. I needed a guide on what to measure. This book spells out what needs to happen in most aspects of measurement and performance standards. The author documented where I need to focus my attention, to meet the challenges we face in the coming years. This book is exactly what I needed.Michael Murphy W.A. Birdsall & Co. Linden, NJ |
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$49.00
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