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Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
John R. DiJulius III
Average Customer Review: 4.8 out of 5 stars  See all reviews (45)
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"DiJulius has written a very practical, informational book for those who want to make customers their highest priority." -- Mercury News, San Jose, CA April 2003"It's a must-read if you're serious about providing unforgettable customer service that will blow away your competition." -- CHEF  Read More

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