Customer Reviews

Secrets of the Best-Run Practices

5 star:		(7)
4 star:		(1)
3 star:		(0)
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Practice management is more difficult than other kinds of services because of higher risks, higher expectations, and an adversarial payment environment. Yet very few physicians graduate from medical school with adequate knowledge and management skills to face such tremendous challenges. The fledgling practice owner painfully discovers that attracting patients, managing staff, handling technology, maintaining compliance, and most importantly, getting paid in full and on time, are challenges that require professional approach.

If you don't have the time for an MBA program and you don't have access to trustworthy consultants or reliable outsourced service providers, then this book is for you. Every one of its twelve chapters culminates with a list of secrets that Judy Capko discovered and logged during her 20-year career as a practice management consultant. She covers everything from how to manage phone calls to staying on schedule; from meeting patient demands to improving patient satisfaction; and from risk management to taking charge of the revenue cycle and improving practice finances.

Capko's book is a real treasure of carefully selected and very well articulated practice management secrets.

Yuval Lirov, Medical Billing Networks and Processes - Profitable and Compliant Revenue Cycle Management in the Internet Age

Many helpful ideas to "remind" a manager of various procedures and techniques for many areas of practice management. Good investment.

Judy's book is a comprehensive collection of ideas that will assist you in the running of a successful medical practice. The 46 downloadable Toolbox Forms will save you hours and hours of trying to develop your own measurement tools. I highly recommend her book for any Medical Office Manager that wants to improve their practice.

Judy Capko has a keen sense of how a physician practice should run. She offers valuable suggestions to improve patient satisfaction, customer service, employee retention and increasing revenue.

Improving patient satisfaction is important in growing a practice. Through examples, stories and factual information, this book can help a physician's office shine and become a best run practice. Secrets of the Best-Run Practices, 2nd Edition[[ASIN:0970046995 Secrets of the Best-Run Practices]

LOVED THIS BOOK~! I manage Dermatology & Skin Cancer Center with 5 physicians. I modified slightly, and incorporated some of the suggestions in this book to our medical practice and things are going great!! Fantastic read and extremely helpful!
SC New Mexico

After reading this book, we put the information furnished to good use and saw amazing results. Well written and very good advice to increase your office production and simplify performance with great results. Medical office procedure and staffing are an animal of their own and Ms Capko offers much needed information for smooth operation and successful practice

This is a helpful introduction for those who are new to independent physician practices. It covers a wide spectrum of best practices.

There are very real and implementable ideas in this book. I'm annoyed at the price, so I tried to decrease my rating by a star (too late apparently), but I find it to be excellent otherwise.