Successful people do not need to learn what to do to be an effective leader as much as they need to learn what and when to stop! With a book, a Windows-based computer, an interactive CD, and a unique user code to unlock the program, in Secrets of a Leadership Coach Manual authors Farb, Goldsmith, Gordon, and Coffey provide five courses to present leadership coaching ideas that develop leaders, help leaders develop others, and help leaders develop teams.
The CD chapter introductions include additional information not in the book. In some lessons, the CD chapters are in a different order than in the book. Despite this unrelatedness, video clips from live workshops, animation, review questions after each main course segment, reviews of key points, and all CD parts repeat and enhance the book for a purposeful learning experience. The CD also adapts to help disabled people more easily access information. When CD text is identical to the audio soundtrack in the video, the learners can choose their learning preference: listen to the soundtrack if auditory or read the soundtrack text if visual. Sometimes, the CD requires the visual learner to listen to a video soundtrack. The learner is regularly fully engaged in a participative learning experience with the CD.
Secrets of a Leadership Coach 3, Developing Others, details eight steps on how to coach others. The steps use a distinctive feedback process which Marshall calls feedforward. "Feedforward occurs when a person gives someone else suggestions for the future and helps as much as he or she can." Feedforward in Secrets of a Leadership Coach 3 reinforces the same point made in Secrets of a Leadership Coach 2, Developing Ourselves as Leaders. The third of the eight steps is Collect Feedback, which directs the leader to encourage people to state their feedback in the feedforward mode. While the CD program states, "You dont have to have forms; you dont have to have processes," in clarifying this step, the book omits this possible relevant point. Research supports that feedforward produces more positive action in both the sender and receiver than feedback.
In the five courses: Executive Coaching Techniques, Developing Ourselves as Leaders, Developing Others, Developing a Team, and Practice Files, either a beginner or experienced leader is in a learning environment similar to being in a live, participative workshop with the added benefit of being able to repeat the information as much as desired. The CD course provides ample extra discussion and together the set makes for a useful and relevant tool.
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Most Helpful Customer Reviews
3 of 3 people found the following review helpful:
2.0 out of 5 stars
Secrets of a Leadership Coach 5, Practice and Assessments Manual and CD,
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This review is from: Secrets of a Leadership Coach 5 Practice and Assessments Manual and CD: The Coaching and Leadership Techniques of Marshall Goldsmith, Illustrated with ... For Every Manager and Employee (Pt. 5) (Plastic Comb)
I have a great respect for Marshall Goldsmith and have bought many of his books. (See other recommendation towards end of review) That is why I thought a CD product under his name, with a promising title and a considerably higher price tag (about $60.00)than a book would be well worth the cost.
To the contrary, this product was an immense disappointment. There were about 110 "pages" of written content on the CD, (no audio), many only a sentence or short paragraph long. The content was very basic. You're forced to take a pre-test (usually a good idea) and a post-test to proceed. The pre-test was so basic, or tied so closely to a particular point in the CD, that it held little or no value, and the post-test just wasted more time (granted, only a minute or so) which had to be spent to progress to the next section of the CD. The CD felt as if it had been written by college students with little business-world experience, but rather regurgitating what they'd been taught. So I wonder who really developed it. BE CAREFUL: You have to jump thorugh a lot of hoops to get a key to unlock and access the CD (must send email which is not monitored 24 hours, and no autorespoder to send the key, must wait for response), and then some confusing jargon that seemed to me to be burried in the instructions that supposedly says you can view part of the CD, but once you use the key, you're not able to get a refund. I never did pick up on this warning. (Maybe my fault?) But why be so complicated about obtaining access to a CD product, and then making a return so difficult when the product is not even close to promised expectations (implied in the title, by author's name, and by use of supposedly more interactive or valuable "CD" media). The entire customer service process seems to go against Marshall Goldsmith's own philosophy about not negating feedback, and in his case, only being paid if services are worthy. The publishing company (University of Health Care - CD Licensing) was uncooperative about my attempt to return the product and obtain a refund (I've never before requested a refund of any book or product I've bought.) They did offer to "make an exception" and let me buy another product at 50% off, which would have meant I had to buy two products at an average 25% discount, at least one of which would have wasted $60.00. When I asked through email to speak with someone in person to discuss my complaint, my request was ignored. Finally, the publisher told me to request a refund through Amazon.com, which admittedly, I realize that I should have done from the beginning (my mistake). An Amazon rep. approved a refund, given the circumstances. Thank you Amazon! At the same time that I bought this product, I also bought Marshall Goldsmith's, "What Got You Here Won't get You There," which is an absolutely excellent book, succinctly written with valuable insights. I think it's the best book that he's authored.
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