Roger Dawson's Secrets of Power Negotiating has changed the way American business thinks about negotiating. Thinking "win-win"—looking for that magical third solution in which everyone wins but nobody loses—can be a naive and ultimately unsuccessful approach in today's tough business environment. Power Negotiating teaches that the way you negotiate can get you everything you want and still convince the other side that they won also. This third edition has been completely revised and updated to reflect the changing dynamics of business today. New and expanded sections include:
- Twenty sure-fire negotiating gambits.
- How to negotiate over the telephone, by e-mail, and via instant messaging.
- How to read body language.
- Listening to hidden meanings in conversation.
- Dealing with people from other cultures.
- How to become an expert mediator.