Customer Reviews

Seeing the Forest for the Trees: A Manager's Guide to Applying Systems Thinking

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This is an extraordinary, in the sense of out-of-the-ordinary, book. Flipping through it, you see page after page of loops and curves. At first, you might think it is a guide to drawing. And in a sense, it is. Most of the book explains how to use depictions of various types of loops to represent different kinds of business problems. Such problems never occur in isolation, because every business is a system, and everything that happens in a business has causes and effects that reach into other areas of the business and into the outside world. Author Dennis Sherwood is not peddling a simple notion, but rather is explaining "systems thinking," a method of analyzing systems and processes. We unexpectedly found this quite entertaining, written with a light touch and bound to give almost any manager some new, valuable insights. On the down side, the author probably could have delivered his core message more succinctly, and after a while his insistence on demonstrating and categorizing the species and genera of loops begins to seem, well, a bit loopy.