Customer Reviews

Seiko Women's SUJ707 Watch

5 star:		(4)
4 star:		(0)
3 star:		(1)
2 star:		(0)
1 star:		(0)

 

 

This is a great watch with a very pretty face. The pictures don't really do it justice. This was my 15th anniversary gift to my wife and she wears it all the time. Of course it is a Seiko so it is well made and built to last.

I purchased this watch as a gift for my wife. She absolutely loved it and wore it everywhere for a month or so. After that month, one of the little hour markers inside, the one for 12:00, fell right off the watch face and started rolling around inside the watch, leaving no tick mark for 12. There was no trauma to the watch, no impact or damage, it simply dislodged while on her wrist.

I had researched for a long time before buying a watch online. This is usually something I would have gone to my local jeweler for. My primary concerns was warranty issues with an online purchase. I know Amazon's customer service is amazing, but their watches are supposed to deal with warranties through the company as I understood. Well it turns out that some of my fears were justified.

Despite being a well known and worldwide company, Seiko's support was abysmal. I spent weeks bouncing around between their company offices and devisions, waiting on callbacks, waiting on emails, being transferred from one number to another. During one 2-week period every time I called I was told by a machine that I was calling outside normal business hours, even though I was not. I know it wasn't a timezone issue because I both checked the timezone and because the message would tell me the current time.

The support eventually boiled down to this: There were 2 main devisions within the company, one who dealt with support for products during the 1st year, and 1 who dealt with products after that 1st year. However, neither side would claim that this watch was their responsibility, and both were citing dual issues of me being in America rather than Europe and because I purchased online. They wanted me to send in a signed card from the "jeweler" who had sold me the watch, authorizing where it was purchased, and a whole series of other things, the information from Amazon was not acceptable to them.

After about 3 months of getting the runaround I eventually just called amazon and related my experience. The very next day there was a replacement watch waiting at home for me, and they simply asked that I send them back the old one with a label that they provided for me. This new watch has been running fine for months now.

In the end, it's difficult to give a straight yes or no in terms of buying this particular watch. It's a very nice looking product, my wife is very happy with it, but I hate to support a company that causes so much trouble for their customers. I can't say enough about Amazon and their customer support, however, so whatever watch you end up getting I can say with confidence that buying through Amazon is a good decision.

I got this for her a few holidays ago and she loves it! I have never seen her wear any other watch! :)

I love this watch. I like the way it feels, I like the way it looks and the price was great. I would definitely recommend it.

Purchased as a Christmas gift for my girlfriend. She absolutely loved it. Compares very favorably to the similarly styled Movado pieces. I own two TAGs and was considering the Movado for the gift, but went w/ with the Seiko based on quality and style. You can't go wrong with this watch.