Most helpful critical review
3 of 4 people found the following review helpful
Beautiful Watch but does not keep time!
on February 9, 2013
I am not sure how to express all my frustation I have experienced in a few words from ordering this watch that does not work. I have ordered 2 Seiko watches from Amazon and had problems with both. It is a very long story (I have called in and explained all my frustrations to Amazon and they say they can not believe all the problems I have had, but saying that does not help the situation). l will just say that if there is a problem with the watch you receive, you could be faced with getting the run around from Amazon... not told the correct info. and wind up paying for mailing in and insuring the watch for repair and without a watch for at least 6 weeks. I will mail the watch today, so not sure how the rest of this will go. I would have been better off to have bought a watch locally even if it cost more. I am extremely disappointed. This will be my last watch purchase from Amazon.
Update... I did get in touch with Amazon 1 more time before I planned to mail the watch in for repair today. My questions were: Do I have to pay for the repair and if it can not be repaired, will I get a replacement watch? This particular representative talked with someone and then told me she would email me a return label and issue a full refund. That was wonderful and what should have be done in the very beginning of this whole ordeal. I am grateful that Amazon finally stood behind what they sell and reestablished my trust in them. Thank you to this representative that treated me as I should have been treated and made this purchase good.