Top critical review
One person found this helpful
Scratched in no time, truly lousy customer service
on August 6, 2011
I purchased the watch in January as a birthday present based solely on the Seiko name and my positive prior experiences with them. The new watch was worn for less than one month before scratches appeared all over the watch band and crystal. The wearer is an office manager in a dental practice, not exactly a place that should scratch something like a Seiko. Or so I thought.
We returned the watch and the short story is they don't cover cosmetic issues. Paid another 50 dollars to have the band replaced (crystal was supposed to be replaced to, but they forgot - wasn't charged).
In subsequent phone calls to Seiko, was eventually told we should have bought their Pulsar brand, as they are fully covered. They have an effective system of keeping you from talking to a manager, which just added to the frustration.
Granted it was an inexpensive watch, but I now have 50% more invested in just the new band (plus it came back un-sized so it meant another trip to the jeweler for sizing).
A lousy experience all around, and a surefire way to make sure I don't by another Seiko. Makes me look at my two other Seiko watches with disappointment despite both being solid and tough as a tank.
-- I should add that the watch was purchased here on Amazon but fulfilled by BBQGuys who were completely unresponsive. I wonder if the the watch isn't a counterfeit, esp. after looking at the other reviews.